Korisnička služba za putovanja na hrvatskom i engleskom jeziku u sklopu podrške

Position Overview
Your potential has a place here with TTEC’s award-winning employment experience. As a Croatian-English Customer Service Associate (working either on-site in Athens or remotely in Greece) in support of our Booking.com team, you’ll be a part of bringing humanity to business.

Responsibilities
Joining our TTEC Greece team for a season can be an exciting way to gain international work experience while immersing yourself in Athens vibrant culture and stunning landscapes. This seasonal position offers valuable skills in the customer service and travel industries that can potentially lead to a long-term career with our award-winning team. We expect you to:

Answer incoming communications from customers.

Conduct research to provide answers for customers to resolve their issues.

Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.

Provide accurate, valid, and complete information by using the right tools, methods, and processes.

Ensure a high level of partner service and a positive partner experience.

Qualifications

Fluent in Croatian and English.

High school diploma or equivalent.

6 months or more experience in customer service, hospitality, retail, or F&B service.

Recognize, apply and explain your product or service knowledge.

Computer savvy.

High speed internet in a quiet home work environment.

Greece resident or ability to relocate and gain work authorization expediently to Greece.

Benefits

Relocation assistance available (plane ticket reimbursement).

Up to 3 months of paid hotel accommodation.

1200 EUR sign-on bonus.

25 days annual leave per year.

Knowledgeable, encouraging, supporting and present leadership.

Diverse and community minded organization.

Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand.

Competitive compensation, performance bonus opportunities and benefits.

About the Company
Career-growth and lots of learning opportunities for aspiring minds. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

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