Program Manager

The Creativity & Productivity (C&P)) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for Adobe’s C&P processes, platforms & applications

We are looking for a technical leader with executive presence, exemplary interpersonal skills, and the ability to influence at all levels to drive cross-functional initiatives and deliver Adobe’s strategic roadmap

Responsibilities

Strategy:

Build a report and partner with key collaborators to understand their objectives and goals.

Engage with BCDD Leadership, Product Management (PdM) Leads and Business Stakeholders to understand the Vision, Mission, and Strategic Objectives for the Business Units (BU) and ATS (Adobe Technology Services)/C&P BCDD

Intake:

Facilitate and oversee the intake and triage of new requests through Workfront for Initiatives and Small Enhancements

Prioritization:

Support BCDD PdMs with impact assessment and stack-ranking

Estimation:

Partner with ATS teams who need to support the request (and others as needed) to estimate the Level of Effort (T-shirt size) and feasibility (Waterline and Rationale)

Optimization:

Discuss trade-offs, sequencing, incremental funding as needed, BU staffing, etc. Articulate response back to the requestor.

Assist BCDD PdMs with portfolio level reporting (inc. Quarterly Business Reviews, ad-hoc, etc.)

End-to-end program management for Initiatives using ATS SLC and Jira:

Initiating:

Plan and facilitate Discovery/Proof of Concept/Pre-project work and set up Program Governance, inc. meeting cadence and key artifacts (Scrum of Scrums/OpCo/SteerCo, SLC Artifacts Library, Wiki, SharePoint, Project Schedule, RAID log, etc.)

Planning:

Reach across the aisle to understand dependencies and constraints, determine resource requirements and build the program roadmap, then socialize the plan and secure approvals for the same

Executing & Monitoring:

Oversee the program execution and proactively manage changes and risks, partnering with other teams and stakeholders to ensure the right decisions are made at the right time, appropriate communication and alignment occurs, and plans are adjusted accordingly

Communicating:

Maintain a big-picture perspective when preparing and presenting program status reports, Executive briefings, and other governance artifacts, along with all program level communications

Closing:

Coordinate Release announcement, Hypercare, Decommissioning, etc. as needed and disband the team

Benefits realization:

Measure adoption and impact post-release, inc. 30/60/90 days check-ins and feedback loop (to inform future decisions/commitments)

Requirements

Ability to work onsite Tues.-Thurs. in either San Jose, CA or Lehi, UT

Bachelors or equivalent a must; MBA or equivalent preferred

7-10+ years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms

Experience managing multi-discipline teams consisting of business and technical resources

Experience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program success

Self-motivation and a positive attitude that helps you to adapt to change

Resourcefulness and a creative approach to problem-solving to succeed in a collaborative cultureSolid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity

Exceptional verbal and written communication skills to engage with technical and non-technical audiences

Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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