Director, Customer Marketing, East Region

The Director, Customer Marketing will be a strategic thought leader for key strategic food service customers in the East Region and will develop and lead marketing strategies and solutions to drive value, increase beverage incidence and profitability with these partners. This position will play a critical role in the joint business planning process, development of growth strategies, innovation, and digital programming. In addition, this role will manage relationships with brands, R&D, commercialization, assets, and other internal and external constituents to support customer programming throughout the year. We are looking for a highly strategic, collaborative, innovative, and results‑driven marketing leader with an entrepreneurial spirit, digital mindset, and exceptional communication skills.

Function Related Activities / Key Responsibilities
Marketing Strategy and Execution

Lead the development and implementation of total beverage marketing strategies founded on the overall customer strategy, fully leveraging national marketing initiatives.

Construct & deliver annual marketing calendars that shape and contribute to the customer’s long‑term planning process, as well as conduct customer marketing stewardship reviews.

Seek out & leverage national marketing initiatives, brand ideas/thinking, consumer insights and internal tools/resources to support customer strategies and drive increased consumer preference.

Lead and execute customer conference TCCC presence, driving relationships with franchisees. Work closely with 3rd party partners to execute all components of the conference.

Insights to Action

Present “What” (Consumer and Industry Insights that put things into context), “So What” (what it means to the customer brand & category) & “Now What” (recommendations in how to apply to customers business) to deliver persuasive selling stories.

Identify and leverage customer‑specific, and channel marketing opportunities through prioritizing and capitalizing on customer specific, channel and consumer insights and linking to brand strategy.

Provide customer business and opportunity assessments, which include competitive analysis and recommendations for future expansion and market integration.

Partnerships

Develop long‑term customer partnerships with ownership of senior level marketing relationships.

Champion for both customer and TCCC imperatives internally & externally to deliver on our Growth Promise in all areas.

Closely partner with Sales and Operations cross‑functional teams to drive the partnership and business.

Qualification & Requirements

Minimum Required: Bachelor's degree in Marketing/Business or equivalent education.

5‑10 years’ business development experience in a consumer‑packaged goods company, agency, or foodservice operator, preferably in both customer management and marketing roles or equivalent marketing leadership experience within the industry.

Functional

Ability to recognize, understand, and interpret consumer behavior, brand strategies, channel and customer needs while turning this knowledge into action and results

Insights/Inspiration to Action

Self‑starter that’s passionate about driving growth for both the customer and TCCC

Category Innovation/Future Pipeline

Digital/Technology Ecosystem

Guest/Brand Engagement

CBP/Long Range Indispensable Value

Shared Metrics/KPIs, Incidence & Guest Trajectory

Customer Relationship Management (CRM) experience

Advanced strategic thinking & application

Robust forecasting and planning (immediate & long term)

Demonstrated personal leadership skills and influencing ability

Usage and analytical application of account performance data tools to support plans, opportunities and stewardships

Effective oral and written communication skills and storytelling with the ability to create persuasive selling stories

Pay Range:

United States of America: $169,000 - $200,000

Annual Incentive Reference Value Percentage: 30

Location(s): United States of America

City/Cities: Atlanta

Travel Required: 00% - 25%

Relocation Provided: No

Job Posting End Date: May 10, 2026

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

#J-18808-Ljbffr