Cust Serv Rep I

Cust Serv Rep I

Customer Service Representative I Location: Jacksonville, FL Duration: 2+ Months of Month Contract with possibility of extension and FTE Shift: Standard shift
Duties
Reviews dashboard for outstanding assignments.
Contacts contractors for file status (site inspection, estimate upload, etc.).
Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
Completes customer service satisfaction surveys as required.
Assists external clients with customer service inquiries.
Participates in special projects or performs duties in other areas as requested.
Skills
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Good time management abilities.

Strong analytical and problem solving ability.
Excellent written, verbal and oral communication skills.
Good interpersonal skills.
Ability to work independently, with minimal supervision.
Strong work ethic.
Education
High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
Demonstrated experience in customer service, administrative/clerical skills.