Account Support Specialist (B2B)

Account Support Specialist

Nuans Design is a modern furniture importer and distributor serving the commercial interiors market across North America. We partner with innovative international brands and designers to bring distinctive, design-forward furniture to restaurants, hospitality spaces, workplaces, and other thoughtfully designed environments.
Nuans Design is seeking a highly organized, proactive, and detail-oriented Account Support Specialist to support our sales and operations team. This is an ideal role for someone who enjoys client communication, order management, problem-solving, and keeping complex projects moving smoothly behind the scenes.
In this role, you will help manage the day-to-day coordination of client accounts, orders, invoicing, logistics, and internal follow-up. You'll play a key part in ensuring a smooth experience for our B2B clients from quote to delivery. This is a fully remote position, but candidates should be comfortable working East Coast business hours.
What You'll Do

Serve as a key point of contact for client support and account coordination
Answer incoming calls and respond to client inquiries in a professional, timely manner
Process and enter orders accurately for custom and high-end furniture products
Prepare and manage invoices and related order documentation
Monitor accounts receivable/payable and assist with account reconciliation
Coordinate shipping and delivery logistics to help ensure timely fulfillment
Maintain accurate records of orders, specifications, pricing, and shipping details
Communicate order updates, ETAs, and ship dates to clients
Follow up on open quotes and pending client needs
Work cross-functionally with internal team members, vendors, and logistics partners to keep projects on track
Support operational workflows and help identify opportunities for greater efficiency
What Will Make You Successful

2+ years of relevant experience in account support, customer service, sales support, operations, logistics, or order management
Experience in a B2B company preferred
Strong organizational skills and exceptional attention to detail
Ability to manage multiple moving pieces and prioritize effectively
Clear, polished written and verbal communication skills
Comfortable working independently in a remote environment
Strong follow-through and a proactive, solution-oriented mindset
Proficiency with Google Workspace, Excel, and Word
Experience with QuickBooks or similar invoicing/accounting systems is a plus
Experience in furniture, interiors, distribution, importing, shipping, or logistics is a plus
Must be authorized to work in the USA and complete an I-9 form for employment eligibility verification.
Who You Are

Highly dependable and responsive
Calm under pressure and good at juggling priorities
Process-minded, but flexible when things change
Comfortable communicating with clients, vendors, and internal team members
Someone who takes ownership and genuinely cares about getting the details right
Why Join Nuans Design

Fully remote role
Company-paid medical benefits
Generous paid time off
Monthly bonus incentives
No nights or weekends
Opportunity to grow with a design-driven, entrepreneurial company
Collaborative culture where your contributions are noticed and valued
If this sounds like a fit, we'd love to hear from you. Please submit your application along with your resume to be considered for the role.
Nuans Design is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.