Customer Experience Lead

This position will focus on a detail-oriented customer experience to support and guide our Customer Experience team at a leading meat manufacturer. This role acts as a bridge between internal departments and customer-facing teams, helping to drive service excellence, communication and order execution. The ideal candidate is organized, confident in prioritization and comfortable taking ownership of escalations, problem solving and team coordination.

Essential Duties

Serve as a point of contact for Customer Experience Associates for questions, guidance and daily issue resolution

Help prioritize daily workload and monitor team follow-up on key accounts and critical order issues

Escalate challenges or high-visibility items to the Customer Experience Supervisor and appropriate departments in a timely manner

Lead by tone, professionalism and attention to detail in all scenarios

Oversee accurate and timely entry of sales orders, especially for key customer programs

Monitor order modifications and product outages with appropriate substitution options

Ensure that high-visibility customers receive escalated attention and timely updates in coordination with Production, QA and Sales

Act as a liaison between Customer Experience, Production, Sales, Procurement and QA to ensure smooth order execution where appropriate

Provide daily support to Center of the Plate Specialists and work cross‑functionally to ensure alignment

Ensure every interaction – internal or external – is handled with urgency, clarity and care

Help uphold a culture of proactive service, not reactive task management

Continuously seek opportunities to smooth the handoff between departments and reduce friction in the order process

Other duties as assigned

Qualifications

3+ years in customer service, operations support or order entry

Previous team leadership experience a plus

Excellent verbal and written communication skills with a high level of professionalism

Strong attention to detail and follow through in fast paced environments

Comfortable using order management systems and standard office software (Microsoft D365 and Excel experience a plus)

Calm under pressure and confident in handling escalations

Natural communicator who can anticipate needs and take initiative

Approaches challenges with a solution‑oriented mindset and positive attitude

Benefits
Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer
At Shamrock Foods Company all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

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