Sales Coordinator

Essential Duties and Responsibilities

Sales Team Support

Support the sales team in day-to-day operations
Assist with detailing events, ensuring all client expectations are clearly outlined and executed
Prepare and manage Banquet Event Orders (BEOs), ensuring accuracy and alignment across departments
Enter event details into Tripleseat (BEO generation) and Jonas (billing) at the direction of the sales team, with the ability to complete standard fields independently
Maintain organized, accurate, and up-to-date event files and systems
Reservations & Private Dining Coordination

Manage restaurant and event reservations with accuracy and attention to detail
Own the private dining process from initial inquiry through BEO creation — including direct client communication, gathering event details, and coordinating with operations
Ensure all reservations and private events are clearly documented, communicated, and executed
Front Desk & Member Experience

Greet members and guests with a warm, professional, and polished presence
Serve as the first point of contact for the club, creating a strong and lasting impression
Answer phones and respond to inquiries in a timely, service-focused manner
Consistently demonstrate the Wilderness Ridge Core Values by working Stronger Together with team members, maintaining a Can Do/Will Do attitude, delivering Exceptional Every Time service, and fostering a No Drama work environment.
Embrace our True Service commitment by taking ownership of your attitude, recognizing that every detail matters to the customer, collaborating as a team, prioritizing customer happiness, and providing genuine, helpful, and friendly service in every interaction.
Performs other duties as assigned.

Education/Qualifications/Certifications

Previous experience in hospitality, sales support, or administrative coordination preferred
Strong organizational skills with high attention to detail
Excellent communication skills—both written and verbal
Ability to manage multiple priorities in a fast-paced environment
Professional, positive, and team-oriented mindset
Use of standard office equipment including computer, phone systems, and printers
Utilization of club systems for reservations, event management, and BEO execution
Microsoft Office Suites
Canva, Open Table, TripleSeat, JONAS experience preferred
Working Conditions

Primarily based at the front desk in a fast-paced, member-facing environment
Frequent interaction with members, guests, and multiple departments
Requires the ability to remain professional and composed during high-volume periods
Schedule

Tuesday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Flexibility may be required based on club events and business needs

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.