Account Manager (Network Team)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUMMARY
The Network Account Manager will act as the primary point of contact for about 300 existingnetwork-onlycustomers.Inthisroleyouwillserveasthecustomeradvocateand be responsible for the overall satisfaction of the client in every aspect of their communication with Momentum.During monthly communication to customers you will educate them on additional areas Momentum can assist their business.You will be responsiblefortrackingcontractdatesandinitiatingarenewaldiscussion.You’llpartner with an Account Manager on sale and renewal opportunities.This position is focused on retention, you’ll manage customer expectations and work with various departments internally to facilitate problem resolution.The Network Account Manager is required to consistently provide excellent customer service to assigned accounts, consultatively ascertain client needs, and present client intelligence data within Momentum to ensure a high-quality customer experience.

AsuccessfulNetworkAccountManagerwilldeveloprelationshipswithusers,influencers and decision makers within each organization; have a basic understanding of the Momentum services and Unified Communications industry; and thrive in a fast-paced environment.

Responsibilities:

Collaborate with internal resources (Support, Implementation, Billing, Engineering) to share information and ensure end-to-end customer satisfactionforanaccountbaseofapproximately300customersthatis expected to continue growing monthly

Communicatemonthlywitheachassignedaccountforapurpose(follow- up on marketing communication, discuss bandwidth upgrade, introduce new service, review a recent ticket, etc)

Focusoncreatingasuperiorcustomerexperiencebyassistingwithbilling questions, past due balances, Support tickets and change orders

Follow-uponMarketingpromotionstoidentifygrowthopportunities

Trackcontractenddatesforeachcircuit

PartnerwithanAccountManagertocloseupsellandrenewalopportunities

CollaboratewithCustomers,AgentsandRegionalSalesManagers

Astheclientadvocate,facilitateproblemresolutionthroughefficientinternaland external communication relating to implementation, support and billing

Qualifications:

Abilitytomanagemultipletasks

Abilitytothriveinafast-pacedenvironment

Handlesstressfulsituationswell

Highlymotivatedandresultsoriented

Plansand carriesoutresponsibilitieswithminimaldirection

Customerserviceoriented

Extremelydetailoriented

Workswellinateamenvironmentaswell

Musthavetheabilitytouseacomputer,associatedsoftwareproducts(i.e.Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet

Familiaritywith Salesforce.comorsimilarCRMtoolsispreferred

Excellentcommunicationskills includingwrittenandspeaking

Afour-yearundergraduatedegreeispreferred

Twoyears’experienceworkingforamanagednetworkcompanyispreferred

Twoyears’experienceinacustomerserviceroleispreferred

Availabletotravelapproximately20%ofthetime

#J-18808-Ljbffr