Position Overview
The Sr. Technical Lead is a Mid‑Tier technical operator focusing on small general session work or assisting with larger general sessions. It serves as a bridge between the technical lead and technical specialist and reports to an Operations Manager, Director of Operations or DET.
Key Job Responsibilities
Equipment Operation
Ensures a flawlessly executed event through accurate and timely set‑up, operation, and breakdown of advanced audiovisual equipment.
Troubleshoots technical issues and resolves problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secured from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre‑event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.
Training/Staff Development
Creates an atmosphere that fosters development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Event Supervision
Performs advanced work (pre‑, during, post‑event) with operations team members.
Supervises and directs other technicians during an event.
Equipment Maintenance
Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.
Job Qualifications
Bachelor’s Degree is preferred.
2+ years of field experience in a specialty area is required.
2–3 years of customer service or hospitality experience is preferred.
External applicants must meet, validate, and complete all training and certifications required for this position within 60 days of the start date. For technical external requirements, view our career path at jobs.encoreglobal.com.
Internal applicants must meet and complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior‑level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Demonstrates Self‑Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 2–3 Hours
Standing: 4–5 Hours
Walking: 4–5 Hours
Stooping: 2–3 Hours
Crawling: 2–3 Hours
Kneeling: 2–3 Hours
Bending: 2–3 Hours
Reaching (above head): 2–3 Hours
Climbing: 0–1 Hour
Grasping: 4–5 Hours
Lifting Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0–15 lbs: Continuously
16–50 lbs: Frequently
51–100 lbs: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk indicate activities performed without assistance.
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Conditions vary from moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Multi‑location work, irregular hours, and on‑call status including days, evenings, weekends, and holidays are common. Appearance guidelines defined by Encore per hotel or hotel representation must be followed.
Warehouse
Work is performed at event venues and within a warehouse environment. Appearance guidelines set by Encore apply for warehouse work and for travel to individual venues. Exposure to outdoor temperatures and to dirt, sand and/or dust exists. Conditions vary from quiet to noisy volumes. High‑end audio‑visual equipment and electrical components are used. Irregular hours and on‑call status, including days, evenings, weekends, and holidays, are expected.
The information above is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require other or different tasks.
Hourly Pay Range
$27.50 – $33.04
The compensation for this role is based on the qualifications highlighted in the posting for the specified location. Final compensation is influenced by location, travel, relevant work experience, and specific skills or expertise. Some positions may also be eligible for overtime, bonuses, or incentives.
Benefits
Encore is committed to providing the best benefits options for employees and families. Click here to view the benefits options for employees worldwide.
Encore also cultivates a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
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Event Senior Technical Lead, Audio Visual- Ritz Carlton Bachelor Gulch
Encore Global, Avon, CO, United States