Customer Experience Lead — AI Tools & EU Compliance

JobInterview is looking for a Customer Service Manager in Mission, Kansas, to lead a high-performing hybrid support team. Responsibilities include defining service standards, managing team performance, and integrating generative AI tools while ensuring compliance with the EU AI Act. The ideal candidate will influence customer retention and operational efficiency through automation. This role involves managing a team of 12 Senior Support Specialists and 2 AI Operations Analysts, with occasional travel required.
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