UNI Diamonds is on a mission to revolutionize B2B diamond trading through smart, AI-driven tools. We give diamond professionals access to an extensive live inventory, real-time market insights powered by data, and the ability to sell using augmented reality technology.
Our North America team is growing, and we're looking for on-site Account Managers to deepen our relationships with U.S.-based diamond wholesalers and retailers.
The Role
As an Account Manager, you'll own a book of existing clients and be measured on driving trading revenue from that book — growing usage, deepening engagement, and expanding subscriptions across your accounts.
You'll be the go-to person for your clients' success on the platform, and you'll help shape how UNI builds long-term value for the customers we already have.
What You'll Do
- Engage with our existing customer base to enhance trading activity on our platform
- Re-engage dormant accounts and identify growth opportunities within your book of business
- Conduct regular check-ins to understand evolving customer needs and surface pain points
- Maintain and manage your account pipeline and follow-ups in our CRM system
- Identify upsell and subscription-expansion opportunities within current accounts
- Collaborate closely with the sales and marketing teams to align messaging and campaigns for existing clients
Requirements
Must Have
- 3+ years of experience in diamond and jewelry in sales positions
- Strong organizational and time management skills, with familiarity with CRM tools and sales engagement platforms
- A team player with a strong, service-driven approach
- Outgoing, with the drive and enthusiasm to do the role with a can-do mindset
- A scrappy self-starter who can spot growth opportunities unaided, with a flexible, persistent, and assertive personality
- Ability to work in a fast-paced environment and handle rejection in an old-school market
- Excellent communication and interpersonal skills
- A team player with a strong, service-driven approach
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
Nice to Have
- GIA graduate
- Experience in B2B diamonds sales (wholesale)
What to Expect
- Employment Type: Full-time employee, based in NYC
- This position requires frequent domestic travel, and occasional international travel
- Competitive base salary, with the right incentives ($60-90K)
- Health, dental, vision and life insurance - 100% covered for the employee, plus strong coverage for immediate family
- 401(k) and Paid PTO
- Meaningful, purpose-driven work
- A supportive and inclusive environment
- The ability to help shape the future direction of the company
- Opportunity to join a high-growth startup and a fast-paced, international, diverse, and collaborative team of professionals