CRM Specialist

Purpuse
Serve as the country-level CRM specialist for AbbVie Israel, responsible for managing the Veeva CRM system, supporting business users, and enabling high-quality customer data, reporting, and insights. Work closely with cross-functional partners to improve CRM processes, align local needs with global requirements, and enhance the effectiveness of field and medical teams.

Responsibilities

Managing Veeva CRM system

Reporting to Israel CEX Director

Collaborate closely with CEX BI Manager, Training Manager, Digital Manager, BTS and the brand teams

Administrative tasks in CRM: data quality, reporting practices, execution of global requirements, finding ways to meet local needs

In-depth recognition of the CRM associated systems

Guiding and supporting field-based Commercial and Medical colleagues in their ways of working, e.g., planning, reporting and recording customer data

Creation of processes to optimize work

Organization of all training materials

Technical savviness, interest and willingness to learn and explore new systems and technology

Usability of Veeva CRM as source for analysis and dashboards

Reach an understanding of the business and the ability to independently create dashboards as needed in coordination with the parties Relevant

Qualifications

Previous experience from CRM is must

Understanding of what customer relationship management means in the pharma industry

Willingness and curiosity to learn and explore new systems and technology

Systematic working style; ability to evaluate affiliate needs and what comes from the Global team

Willingness to take ownership of one’s area of work and grow as an expert

5 years of relevant working experience

Equal Opportunity Statement
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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