Creative SalesVisual Communication Specialist

Benefits

401(k) matching
Opportunity for advancement
Paid time off
Training & development
Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we are looking for a sales-savvy candidate who is interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team.
Our ideal candidate is a motivated individual with excellent listening and questioning skills. You will be responsible for all sales activities within the FastSigns center and will serve as the first point of contact for online, email, telephone, and walk-in customers. We are looking for a smart, quick-thinking individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.
Ask yourself, do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers continuous learning, skill development, and a career path?
Responsibilities

Greet customers in a businesslike fashion and carry on a professional conversation
Follow up on new leads and referrals resulting from telephone, marketing, and email activity
Communicate gathered information from the client and relay it to the designers
Show samples and explain signage options
Ask discovery questions about space, timeline, and goals
Educate clients in creative & regulatory signage such as: ADA, acrylic, dimensional lettering, wall murals, statement walls, wayfinding, interior & exterior signage
Receive Customer Payments and Purchase Orders
Set expectations and hand off clean scopes to design and production
Log all communication and next steps in CRM
Follow up on warm and past leads
Conduct discovery calls to uncover needs, timelines, and decision-makers
Communicate consistently with clients throughout projects on order status and any changes in their production schedule
QC orders before calling customers for pickup, delivery, or installation
Contact customers for timely order pickup/delivery and confirm customer satisfaction
Resolve customer satisfaction issues
Work closely with vendors and installers on quotes and scheduling
Builds and fosters relationships in the local community to create new opportunities for revenue growth
Participate in Team Selling, including assisting customers with ongoing orders
Proactive outreach to dormant and prospective customers
Performs accounts receivable function, ensuring orders are paid within the customer’s account terms
Adhere to all company policies, procedures, and business ethics codes
Complete FASTSIGNS University online classes as assigned
Maintain positive working relationships with customers and staff
This position is an IN-OFFICE position that manages the front desk, and your presence is critical every day. Front desk sales involves a tidy appearance, being willing to be on your feet, and a friendly personality on the phone and in person. Once a project is communicated to you by the customer, it will need to be routed to the appropriate salesperson, quoted, payment accepted, put into design, and managed between you and the customer until it is picked up, shipped, or installed.
Qualifications

Outgoing, responsive, eager to learn, and can build relationships
Great listening skills and questioning skills
Ability to view a computer screen for long periods of time (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Experience working under pressure with multiple tasks/projects
Proficient in computer and internet skills, including Google G-Suite
Strong math skills (measuring/basic geometry/sizing/fractions)
Strong organizational and time management skills
High school diploma or equivalent
Who Thrives in This Role

Enjoys face-to-face conversations
Can think creatively without needing to design
Comfortable guiding decisions and timelines
Handles multiple inquiries without freezing
Takes ownership and follows through
Comfortable starting conversations and following up consistently
Curious about how spaces work and how signage supports brand experience
Organized and disciplined with CRM usage
Confident without being aggressive
Motivated by progress and skill development
Highly motivated with excellent listening and questioning skills
Who Should Not Apply

Anyone who avoids follow-ups
Someone looking for instant wins only
Candidates seeking a purely creative or purely administrative role
Those uncomfortable with structure, accountability, and measurement
Anyone seeking a purely creative or design role
Those who avoid client-facing responsibility
Anyone looking for a quiet back-office position
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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