Promo Operations Associate

Title:

Promo Operations Associate - 31676
Location:

San Francisco, CA (Hybrid or Onsite at HQ on 2nd St; remote flexibility may be considered)
Classification:

W2 under Staffing Supplier – 40hrs per week
Compensation:

$40 per hour
Position Overview

A dynamic team supporting major e-commerce and marketing initiatives is seeking a Promo Operations Associate. This is a hands‑on, data‑driven role at the core of advertising and promotional campaign execution for enterprise and mid‑market restaurant partners. The position is ideal for someone skilled at coordinating multiple workstreams, collaborating cross‑functionally, and translating complex data into operational and business improvements.
Key Responsibilities

Manage and execute rapid‑turn promotional campaigns for enterprise and midmarket restaurant partners.
Partner cross‑functionally with account, product, engineering, and marketing teams to ensure flawless campaign execution.
Navigate and operate within multiple campaign management systems, including new and legacy Ad Manager tools.
Leverage SQL to analyze campaign performance data, create dashboards, and support operational decision‑making.
Coordinate data entry projects to support migration and adoption of new tools.
Use AI‑supported tools to streamline workflow processes and deliver operational efficiency with cross‑functional teams.
Participate in quality assurance for campaigns, troubleshoot issues, and ensure high‑quality customer and merchant experiences.
Proactively gather and deliver operational feedback to inform product and feature improvements.
Qualifications

2+ years of experience in ad operations, digital advertising, data entry, or data auditing (experience in high‑growth environments a plus).
2+ years of hands‑on SQL experience; comfortable writing queries, troubleshooting data, and building dashboards.
Excellent communication skills with a demonstrated ability to manage workstreams and prioritize in a matrixed, cross‑functional environment.
Meticulous organization and attention to detail; able to manage high‑volume tasks efficiently and accurately.
Demonstrated capacity to work autonomously, trouble‑shoot, and see campaign and operational issues through to full resolution.
Self‑motivated and adaptable; thrives in a dynamic, fast‑changing setting.
Nice to Have

Skill in design tools (e.g., Figma, Photoshop).
Experience collaborating cross‑functionally to drive product enhancements.
Previous usage of AI tools such as Claude, ChatGPT, or Gemini for workflow improvement.
Familiarity with Salesforce, Sigma, Tableau, or similar platforms for pulling and analyzing reports.

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