Dutch-Speaking Video Streaming Customer Experts - Work In Greece

Mercier Consultancy MD is hiring Dutch‐Speaking Video Streaming Customer Experts to join our team in Greece. This role is ideal for individuals who are passionate about video streaming services and committed to delivering excellent customer support to Dutch‐speaking customers. Your primary responsibility will be to assist customers in resolving their inquiries and ensuring a smooth streaming experience.

Key Responsibilities

Provide outstanding customer service in Dutch via phone, email, and chat, addressing questions related to video streaming services

Assist customers with managing their accounts, subscription information, and basic technical troubleshooting

Accurately document customer interactions and update CRM systems accordingly

Stay informed about the latest video streaming products, features, and promotional offers

Collaborate with the team to resolve customer issues efficiently and improve service quality

Identify and elevate complex customer concerns to the relevant internal departments as needed

Requirements

Fluent Dutch language skills (both spoken and written) are required; English proficiency is an advantage

Relevant experience in customer service, particularly within the video streaming or technology sectors, is preferred

Excellent communication skills and a strong customer‑oriented approach

Basic technical knowledge to assist with troubleshooting of video streaming services

Experience using CRM software and digital communication platforms

Ability to work independently and collaborate well within a team based in Greece

Willingness to work flexible shifts, including evenings and weekends as required

Benefits

Competitive Monthly Salary

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Health Insurance

2 Extra Salaries Per Year

And Much More..

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