AV Technician – Meeting & Events Tech Services

Position Summary
The AV Technician for Meeting & Events Tech Services (METS) is responsible for the end‑to‑end technical delivery of in‑person, virtual, and hybrid events across the enterprise covering ~400 events a year. This role partners closely with business stakeholders, event organizers, and presenters to ensure meetings and events are executed with precision, reliability, and a high‑quality attendee experience. The AV Technician leads event planning consultations, rehearsals, and live execution, serving as the technical owner during live events. This role is critical to ensuring executive‑level meetings, webcasts, and large‑scale events are delivered with zero disruption and a professional production standard.

Key Responsibilities

Lead customer intake and provide technology consultations for meetings and events, including platform selection and execution planning.

Drive meeting setup discussions, consultations, run‑of‑show development, and support of the event.

Conduct technical walk‑throughs with organizers, presenters, and moderators.

Lead presenter rehearsals and pre‑event readiness checks.

Perform pre‑meeting presenter tech checks (audio, video, content, connectivity).

Launch and manage live meetings, webinars, and hybrid events using Microsoft Teams and Zoom.

Verify and manage platform settings including security, recordings, breakout rooms, polls, Q&A, and participant controls.

Monitor backchannel communications during live events and resolve issues in real time.

Provide calm, professional incident response during high‑visibility and executive events.

Trim, package, and deliver recorded content following events.

Generate attendance and engagement reports as requested.

Contribute to post‑event reviews, documentation, and continuous service improvement.

Daily AV conference room checks to ensure stability and reliability.

Required Qualifications

3–5+ years of experience supporting enterprise AV, virtual, or hybrid events.

Hands‑on experience with Microsoft Teams and Zoom, including webinars and live events.

Technical, hands‑on experience with Cisco meeting equipment.

Proven ability to lead live event execution with attention to detail and composure under pressure.

Experience supporting executive or high‑visibility meetings.

Strong troubleshooting skills across audio, video, and content sharing.

Excellent communication, customer service, and stakeholder engagement skills.

Preferred Skills & Certifications

Experience supporting large‑scale webcasts, all‑hands meetings, or hybrid events.

Familiarity with conference room AV systems (cameras, microphones, DSPs, control panels).

Working knowledge of Microsoft Teams Rooms and/or Zoom Rooms environments.

Understanding of AV signal flow and basic networking concepts.

Awareness of accessibility best practices (captions, audio clarity, inclusive delivery).

Experience coordinating with vendors or third‑party production partners.

AV certifications such as CTS (or equivalent) are a plus.

Compensation Pay Disclosure
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities based on the role to reward the achievement of annual performance objectives. The salary information is solely for candidates hired to perform work within one of these locations.

$79,620 – $132,720 USD

Benefits

Health, dental, vision and life insurance plans.

401(k) savings plan – with generous company matching contributions (up to 6%).

Voya Retirement Plan – employer paid cash balance retirement plan (4%).

Tuition reimbursement up to $5,250/year.

Paid time off – including 20 days paid time off, nine paid company holidays and a flexible diversity celebration day.

Paid volunteer time – 40 hours per calendar year.

Equal Employment Opportunity
Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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