E-Commerce & Operations Specialist (PT)

1. Maintain and update the bookstore's e-commerce website, including textbook information, general merchandise, pricing, inventory availability, and promotional content2. Create compelling product descriptions and digital content that drive online sales and reflect the College's identity and cultural values3. Photograph and prepare digital assets (product images) for website listings, ensuring professional presentation4. Implement basic SEO (Search Engine Optimization) practices to improve product discoverability and increase website traffic5. Ensure mobile compatibility and accessibility of the bookstore website for all users6. Monitor website performance metrics and recommend improvements to enhance user experience and increase conversions1. Operate Point-of-Sale (POS) system for in-store transactions, including general cashier duties.2. Assist customers in locating merchandise and answering product questions with knowledge and courtesy.3. Provide exceptional customer service that reflects the College's values and commitment to student success.4. Open and close the bookstore in the absence of the Bookstore Manager, following all security protocols.1. High school diploma or GED required.2. Demonstrated proficiency with computers, including Microsoft Office Suite (Word, Excel, Outlook).3. Experience with or ability to quickly learn e-commerce platforms, content management systems (CMS), and Point-of-Sale (POS) systems.1. Strong written and verbal communication skills for customer service and digital content creation.2. Basic understanding of online retail operations, including order fulfillment and shipping procedures.3. Attention to detail and ability to maintain accurate records and inventory.4. Ability to work independently and manage multiple priorities in a fast-paced environment.5. Strong organizational and time management skills.6. Customer service orientation with a friendly, professional demeanor.7. Problem-solving skills and ability to handle customer concerns effectively1. Associate degree or college coursework in marketing, business, communications, web design, e-commerce, or related field2. 1-2 years of experience in retail, e-commerce, customer service, or related field3. Experience working in higher education, tribal college, or Native American community settings1. Experience with e-commerce platforms (e.g., Shopify, WooCommerce, MBS Systems, or similar bookstore management systems)2. Basic knowledge of digital marketing, SEO, and social media platforms3. Experience with digital photography and image editing software for product listings4. Familiarity with shipping software (UPS, FedEx, USPS) and logistics coordination5. Experience with inventory management systems1. Physical ability to lift and move up to 50 lbs regularly.2. Ability to stand for extended periods and perform repetitive tasks.3. Ability to bend, stoop, and reach to stock shelves and organize merchandise.
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