Front Desk Blue Light Dispatcher (Mark)

Overview
Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever‑changing demands of the security and safety industry has made Northeast Security the region's market leader.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not‑job related disability, or any other protected group status.

Schedule and Contact
Full Time & Part Time Weekend Schedules Available. Monday - Friday 11pm to 7am. Recruiters will call to discuss preference upon applying.

Job Skills / Requirements
Experience In The Following Is Required

Emergency Dispatch

Concierge

Admin

Badging

Front Desk Blue Light Dispatcher Responsibilities

Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.

Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.

Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.

Must be able to deescalate irate tenant/customer calls/ access requests.

Maintain a neat and professional appearance.

Ability to communicate clearly and effectively in English (both written and verbal).

Answer incoming lines and alarms.

Must be able to remain calm and work well in a fast‑paced environment.

Communicate with on site security personnel and local emergency services.

Write detailed reports on incidents that occurred on the premises daily.

Comply with all requirements/directives within the on‑site operations manual/post orders.

Assume other duties as required by either Client or Northeast Security, Inc.

Command Center Requirements

High School Diploma / GED Equivalent

Candidates must also be able to successfully pass ALL pre‑employment background, and drug screenings.

Must be at least 18 years of age.

Dependable means of transportation

Learn and be knowledgeable of all company policies and procedures.

Previous 911 Dispatch experience, or related field/education in a fast‑paced environment is highly sought.

Security Officer Skills

Excellent customer service skills

Strong attention to detail

Strong written and verbal communication skills

Strong professionalism

Ability to solve conflict/problem solve.

Maintain the highest ethical and professional standards.

Must be able to multi‑task and self‑manage in a dynamic environment.

Maintain effective relationships with all levels of the company and client organizations.

Education Requirements (All)
High School Diploma.

Additional Information / Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K / 403b Plan

This is a

Full and Part‑Time

position across

1st Shift ,

2nd Shift ,

3rd Shift , and

Weekends .

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