Product Training Manager

Overall responsibilities

Supervise the curriculum management and implementation/deployment of courseware within our Learning Management System (LMS) for Product training within the U.S. CDJRFA dealer network (28,000+ retail automotive students)

Collaborate with the Creative design team on the development of course materials, including Meeting Leaders Guides, Participant Reference Guides, web scripts, supporting resources and PowerPoint/audio/video/media support for product-based courses

Assist in the review of Product training materials as a Subject Matter Expert (SME) and include trainers, as needed, to ensure course relevance and accuracy

Manage and plan for product curriculum updates, evolution and modifications throughout the year to ensure curricula relevance and correlation to learner requirements

Create, manage, measure and maintain the Sales and Product Training certification requirements for Sales Professionals, Sales Managers, and other support roles within the Alfa Romeo, Chrysler, Dodge, Jeep, Ram and FIAT brands

Lead contact for Commercial Curriculum – Sales Manager and Consultant

Manage the Hiring/Development of a National team of 20+ contract Product Specialist Team members

Key areas of responsibility

Work with Curriculum Manager on the implementation of new courses within the Product training Consultant and Manager curricula as required, including identification of course requirements, pre-requisites, and related/interdependent courseware as defined by curriculum requirements

Review materials for consistency of Corporate/Department/Brand messaging throughout course library

Provide ongoing identification of underperforming/outdated training courses and content and offer recommendations for improvement as required

Facilitate consensus between development and delivery teams for course objective compliance, relation to Customer Experience indicators and proper brand message delivery

Assist in the development of assessments and measures to analyze and improve training effectiveness of the various modalities within the curricula

Research and recommend appropriate training and performance solutions as required; seek innovative new methods for improving product training implementation (e.g., Retail network Podcasts)

Benchmark other automotive manufacturer's training rewards, recognition, practices and curricula to derive "best practices" for consideration within our strategies

Communicate effectively and often with various stakeholders including Content Development Team, all levels of Executive Management, Off-site Contract Trainers, Contract Suppliers and LMS Operations/Measurement Team members.

Support Sales/After Sales Training Manager in the daily operational measures for field team including days worked, expenses, efficiency/effectiveness metrics

Design and deliver T3 (train-the-trainer) programs to develop, coach and enhance field trainer on-going improvement

Develop a network of brand team, product planning and engineering contacts to proactively support training content inclusion and field team development

Prepare and present training recommendations for executive leadership and/or facilitate special training sessions for corporate or field audience.

Basic Qualifications

Minimum of Undergraduate degree – BA or BS

Strong Project Management skills

Strong oral, interpersonal, and written communication skills

Proven experience with management of a large team (i.e., 20+ employees)

Excellent analytical and problem solving skills

High level of professionalism; self-directed and motivated

Strong computer skills with emphasis on using Microsoft Suite of Products (Word, Excel, PowerPoint, Access). Familiarity with AI usage and opportunities.

Preferred Qualifications

Trainer or Facilitator experience

Previous experience with using a Learning Management System

Experience in Retail Sales/Operations

Proven experience in the design, development and/or implementation of corporate curricula and/or trainer/facilitator management

Experience with data analysis – Qlik and BI reporting

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