UX Writer/Content Designer

(Contract - 6 Months | Hybrid)

Location: NYC - Hybrid (Monday-Thursday onsite)

We are seeking a UX Writer / Content Designer to support a digital transformation initiative within a banking environment. This role focuses on refining and adapting content across online banking experiences to ensure clarity, consistency, and alignment with brand voice and regulatory standards.

Key responsibilities:

Write and refine UX copy for online banking features (labels, instructions, error messages, confirmations)
Collaborate closely with UX designers to integrate content into user flows
Adapt vendor-provided content to improve clarity and usability
Apply consistent voice and tone across all user experiences
Support content audits and updates during platform changes
Participate in usability testing and iterative improvements
Help reduce user friction and enhance trust during platform transition
Qualifications:

3-5 years of experience in UX writing or content design
Strong understanding of user-centered content for transactional flows
Experience working in design tools such as Figma
Ability to balance usability, brand voice, and compliance requirements
Strong writing, editing, and cross-functional communication skills
Nice to have:

Experience in banking, fintech, or regulated environments
Familiarity with white-labeled or third-party platforms
Experience supporting platform migrations or conversions
Knowledge of service design or end-to-end user journeys