Hybrid Client Experience Marketing Analyst II

Client Experience Marketing Analyst II
Tekberry is seeking a client-focused and analytically driven Client Experience Marketing Analyst II to support our client, a leader in automotive and financial services. This role partners closely with Client Experience (CX) leadership to enhance the client journey through data-driven insights, strategic initiatives, and cross-functional collaboration.

The ideal candidate is highly analytical, proactive, and passionate about improving customer experiences. This role involves translating client feedback and operational data into actionable strategies, supporting CX initiatives, and driving continuous improvement across multiple brands.

Key Responsibilities

Support CX initiatives aligned with business goals and client outcomes across multiple brands

Analyze client feedback (CSAT/OSAT), call center data, and operational metrics to identify trends and improvement opportunities

Conduct research, competitive analysis, and insight development to inform CX strategy

Support client journey mapping by identifying key touchpoints, pain points, and opportunities

CX Content & Project Execution

Develop client-facing and internal CX materials, including communications, education content, and enablement tools

Assist in planning and executing client feedback sessions and advisory boards

Prepare reports and presentations that translate data into clear, actionable insights

Support CX project execution, ensuring timelines, deliverables, and quality standards are met

Cross-Functional Collaboration

Partner with Brand, Product Marketing, Sales, Operations, and other teams to ensure consistent CX strategy execution

Advocate for a client-first mindset in cross-functional discussions and decision-making

Communicate insights, risks, and opportunities to stakeholders at all levels

Project & Operational Support

Manage multiple CX initiatives simultaneously, balancing short-term tasks and long-term projects

Track project timelines, budgets, and deliverables

Coordinate with agency partners and internal stakeholders

Maintain organized project documentation and reporting structures

Performance & Optimization

Monitor CX KPIs and performance metrics

Identify and recommend improvements to enhance client experience and operational efficiency

Support continuous improvement initiatives across CX programs

Required Qualifications

Bachelors degree in Marketing, Business, Communications, or related field (or equivalent experience)

3+ years of experience in client experience, marketing, insights, or related role

Strong analytical skills with ability to translate data into actionable insights

Experience with data reporting, dashboards, and performance analysis

Strong organizational and time management skills in a fast-paced environment

Excellent written and verbal communication skills

Preferred Qualifications

Experience in B2B environments

Experience with CX/VOC platforms (e.g., Qualtrics, Medallia, Salesforce)

Background in automotive, financial services, or related industries

Experience supporting client journey mapping or CX strategy initiatives

Familiarity with project management tools and cross-functional program coordination

Hybrid role requiring 2 days onsite per week in either Atlanta, GA or Carmel, IN. This is a part-time position (20 hours/week) supporting a fast-paced, collaborative CX team focused on improving client experiences across multiple brands.

We are looking for proactive, detail-oriented professionals who are passionate about delivering exceptional client experiences.

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