At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best‑in‑class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Responsibilities
- Directs, designs, and implements a comprehensive product management strategy for a specific product or group of products from product definition and planning through production and release.
- Creates and maintains the product vision/roadmap; directs those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release.
- Oversees the interaction with other internal organizations such as development, quality, marketing, etc. as the product(s) move to completion.
- Ensures that products meet specifications and quality goals. Formulates and executes long‑term plans for cost/profit control.
- Manages accurate tracking of statistics of product adoption by customer base and translates feedback into enhancement recommendations.
- Serves as a resource within the user community (e.g., focus groups, customer fact finding, etc.).
- Promotes use of new technologies and industry‑leading trends to product management activities.
- Reviews alpha and beta program definitions and oversees execution.
- Oversees a smooth turnover to implementation or support organizations that includes planning, training, and hand off, and the rollout of marketing plans/campaigns.
- Provides resources for standard demonstrations, occasional participation in customer demonstrations, and to internal sales.
- Promotes investigation and application of new technologies and industry trends to product management activities.
- Will be required to present to internal and external stakeholders.
- May perform other duties as assigned.
Qualifications
- 18 months of product leadership or product management experience within the digital banking or payments industry.
- Experience with technical documentation within the product or software development lifecycle.
Nice to Have
- Bachelor’s degree.
- Experience in credit card / merchant services industry preferred.
- Has knowledge or worked with the Jack Henry EPS platforms.
- Excellent communication, customer interaction, decision‑making, leadership, and organizational skills.
- Excellent knowledge of development and design for products in the financial industry.
- Agile/scrum experience.
- Excellent knowledge of research procedures concerning development of new technologies.
- Strong knowledge of business and management principles involved coordinating people and resources.
- Strong knowledge of principles, practices, and procedures of technical product management as it applies to the organization.
- Able to direct, design and implement product strategy from definition through release.
- Able to meet aggressive deadlines and handle multiple and complex projects.
- Able to use independent judgment to plan, prioritize and organize a diversified workload.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
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