Sr Field Service Representative

Job Title and Posting
Sr Field Service Representative

Posting Start Date: 4/22/26

Position Information
Posted Range: $28.59/hour. This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role
No Experience Required!

This is an entry level position with on-the-job training.

Requires a valid California Driver’s License with minimal moving violations, a high school diploma, or the equivalent. Employees hired or transferred into this role must obtain a California State Water Resource Control Board Distribution Certificate 1 within one year of hire or transfer.

Key Accountabilities

Drive a company vehicle.

Read, troubleshoot, repair, install, replace and test water meters.

Initiate and terminate water services.

Provide superior customer service with customers face to face or over the phone while responding to customer inquiries/complaints.

Work with various equipment including meter reading devices, cell phones, laptops, and larger construction equipment.

Special projects and assignments as required.

Must be comfortable working alone.

This role will be either M-T 6:30am to 5:00pm or M-F 6:30am to 3:00pm.

Knowledge/Skills

Ability to work with little direct on-site supervision.

Part of the position is sedentary driving a company vehicle; another portion is done outside with exposure to the elements.

Perform labor-intensive activities such as lifting 50lbs unaided, working long hours (overtime included), walking and/or climbing, bending, stooping, and kneeling on varied terrain for long periods of time.

May require working in hazardous work areas including high traffic roadways, trenches, excavations, confined spaces, elevated areas, and backyards of private properties.

Digging.

Potential exposure to poison oak, insects, reptiles & animals.

Experience/Education

Valid California Driver’s License with minimal moving violations.

High school diploma, or the equivalent is required.

Holds a California State Water Resources Control Board Distribution Certificate; employees hired or transferred into this role must obtain a California State Water Resource Control Board Distribution Certificate 1 within one year of hire or transfer.

Must possess basic computer skills.

Competencies

Champions safety.

Cultivates innovation.

Customer obsessed.

Drives Results.

Nimble learning.

Collaborates.

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