Business Relationship Manager (Hybrid)

We’re hiring a Business Relationship Manager who will serve as a strategic partner to ORNL’s research directorates. This position is in the Research Computing division, in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

Research Computing’s mission is to provide embedded IT support to enable and advance ORNL research through innovative, cost‑effective technology solutions, delivering an efficient IT user experience while continuously improving performance, reducing complexity, and mitigating risk.

You will work closely with the research directorate to understand their needs and challenges, facilitating a productive, efficient relationship between the directorate and IT Services within ORNL. You will gather new requests and translate programmatic deliverables into baseline IT scope and architecture requirements.

This position is in Oak Ridge, Tennessee and requires onsite presence. A hybrid/onsite working arrangement may be available, allowing flexibility to work periodically from home while reporting onsite on a weekly basis.

Partnership Engagement

Manage a diverse portfolio of technical customer engagements, including High Performance Computing, Cloud Computing, DevOps practices and Software Development.

Collaborate with experts to anticipate and plan for emerging IT services, effectively establishing and presenting internal and external customer priorities.

Partner with ITSD technical teams as an internal advocate and representative for research partners during final design and scoping activities.

Lead on customer problems and issues.

Communication

Apply technical expertise to communicate effectively with both technical and non‑technical teams, driving engagement, and facilitating project intake.

Inform customers of ITSD priorities, resources, portfolios, roadmaps, initiatives, and potential project/program impacts.

Proactively connect with customers via dashboards, metrics, and scheduled reports to inform of service health and status of engagement of ITSD with Research.

Report status, issues, requests, upcoming releases, etc., to ITSD Leadership.

Represent ORNL and DOE to the broader research community through partnerships, solutions, and collaborations.

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications

BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of 5 years professional experience. Equivalent education and experience may be considered.

Experience leading technical initiatives, products, services, or interactions.

Experience building and maintaining customer relationships.

Proven track record of resolving disagreements.

Experience providing or supporting a broad range of IT services relevant to supporting research IT.

Preferred Qualifications

Ability to articulate, through written word and oral presentation, a command of IT solutions to staff, senior executives, external regulators, DOE officials, and external customers.

Ability to balance customer needs with the overall strategic vision.

Proven performance in delivering research support across all levels of FISMA data sensitivity.

Ability to communicate recommendations and influence decisions based on data and mission.

Ability to track and deliver on a wide variety of customer needs, both technical and non‑technical.

Eagerness to learn new technology and translate that into relevant ideas for research delivery.

Knowledge of cyber security principles required to protect the interests of ORNL and DOE.

Understanding of support across DOE spaces.

Current Top‑Secret clearance with Q and SCI Access.

Experience with systems and enterprise architecture.

Excellent interpersonal, oral, and written communication skills and strong personal motivation.

Motivated self‑starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.

Ability to function well in a fast‑paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever‑changing needs.

Special Requirements

Q or L Clearance: must obtain and maintain clearance from the Department of Energy. This position is a Workplace Substance Abuse (WSAP) testing designated position; we require a pre‑placement drug test and ongoing random testing.

Visa sponsorship: not available.

Benefits
ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. Benefits include medical and retirement plans, flexible work hours, on‑site fitness, banking, cafeteria facilities, prescription drug plan, dental plan, vision plan, 401(k) retirement plan, contributory pension plan, life insurance, disability benefits, generous vacation and holidays, parental leave, legal insurance with identity theft protection, employee assistance plan, flexible spending accounts, health savings accounts, wellness programs, educational assistance, relocation assistance, and employee discounts.

These benefits support the well‑being of employees and their families.

Application Status
This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

Equal Opportunity
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT‑Battelle is an E‑Verify employer.

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