Video Room Technician

Title: Video Room Technician
Duration: 8 months
Location: NYC, NY
Salary Range: $40 - $45

Required Skills & Qualifications
High School Diploma, GED, or equivalent certification
At least 1 year of Technical Operations experience
At least 1 year of experience with IT systems and infrastructure
At least 1 year of experience with desktop platforms and operating systems
At least 1 year of experience with incident management and reporting tools
Must have previous client experience working for this customer in the past 5 years
Preferred Skills & Qualifications

Bachelor's Degree in Business, Information Systems, or Computer Science
1 year of experience with defining, implementing, and leveraging process management functions (change, incident, problem)
1 year of experience with ServiceNow
2 years of experience with Windows 10
2 years of Audio Visual experience
1 year of experience with Architectural and Wiring Drawings
1 year of experience in room control systems (Crestron or AMX)
1 year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles
1 year of experience with Cloud-based video conference platforms
1 year of mobile device support
Day-to-Day Responsibilities

Support and maintain technology
Document and maintain Asset Inventory Database
Manage incidents in the Enterprise Ticket system
Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the Dashboard
Support Digital Signage Platform
Perform Preventive Maintenance on technology
Perform User Acceptance Testing (UAT)
Perform On-call duty rotation
Perform After-hour and weekend Project work as needed
Perform Remote support of enterprise devices
Perform Remote support of fellow team members and other sites
Manage Vendor relationships
Operations Staff is to report On-Site Monday thru Friday (essential personnel)
Company Benefits & Culture

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[Describe the company culture and work environment]
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For immediate consideration please click APPLY to begin the screening process with Alex.