Bilingual Personal Video Member Specialist I (Beaverton)

Bilingual Personal Video Member Specialist I (Beaverton)

Beaverton - Beaverton, OR 97008
Overview

Salary Range $25.23 - $34.00 Hourly
Description

Join our Team
At Rivermark, we're more than a financial institution we're a community of passionate people committed to transforming lives and communities together. We're a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We're deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That's why we've built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you're looking for a career with purpose and want to join a team that's shaping a brighter, more inclusive financial future for everyone, we'd love to have you join us.
Primary responsibilities:
Improves the financial lives of members by building strong relationships, delivering exceptional service, and recommending and providing product and service solutions for member needs. Engages members through digital platforms, including video, phone, chat, and email. Responsibilities include opening new accounts, providing services for existing accounts, and conducting financial transactions. The Personal Video Specialist focuses on consumer memberships and accounts, utilizing professional, consultative selling skills that ensure product and service solutions that are in the best interest of members.
Qualifications

Must Haves:
High school diploma/GED required.
Spanish speaking skills required.
Minimum one year of financial institution or retail sales experience required.
Excellent communication and customer service skills.
Ability to provide outstanding service through digital platforms by effectively engaging members, understanding their needs, and delivering tailored solutions that enhance their financial well-being.
Skilled in using video technology, and other digital platforms to assist members with transactions and account management, including troubleshooting online banking issues and providing technical support.
Demonstrated ability to conduct needs discovery conversations that identify member financial goals and match them with appropriate products and services, utilizing consultative selling techniques.
Capable of taking full ownership of member interactions, including handling escalations and collaborating with other teams to ensure timely and satisfactory resolution of member issues
Ability to learn and maintain thorough knowledge of the credit union's products and services.
Initial training 70+ days on-site daily, Monday through Friday, 8:45 a.m. to 5:45 p.m., and alternating Saturdays 9:00 a.m. to 6:00 p.m.
After training, must be available to work Monday through Friday, 8:45 a.m. to 5:45 p.m., and alternating Saturdays 9:00 a.m. to 6:00 p.m.
This position is a hybrid work model with some on-site and remote work.
Nice to Haves:
Financial industry experience preferred.
We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.
Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.