Customer Experience Lead

*Must Be 16 Years of Age or Older to Apply*

Seeking person that possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations

KEY RESPONSIBILITIES

Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.

Ensures expedient service of food and beverages to the Guest.

Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.

Learn menu and beverages, expertly recommends and upsells on items.

QUALIFICATIONS

Must be able to deliver plates and food and clear tables

Must be dressed neatly and well-groomed in company approved uniform at all times

Must be able to calmly respond to angry Guests and notify a Manager

Must be able to stand and walk during entire shift

Must be able to reach, bend, stoop and wipe counters/tables

PASSION FOR THE GUEST SERVICE

Creates a seamless Guest experience, welcoming the Guests, and enthusiastically meeting their needs.

Creates a strong first impression promptly greeting Guests.

Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.

Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciative.

Makes the bar an attractive and exciting place to visit.

Establishes a strong rapport with all Guests to create fans and repeat business.

COMMUNICATION

Keeps the lines of communication positive, open and productive.

Keeps interaction positive and productive; avoids conveying negative messages.

Listens carefully and attentively to others without interrupting.

SALESMANSHIP

Keeps it fun and keeps it real; seeks opportunities to sell others on the whole brand experience.

Demonstrates a unique, lighthearted style that is personal and memorable.

Listens carefully to Guests' needs and suggests add-ons accordingly.

Knows drinks and menu items and is able to speak knowledgeably to make personal recommendations.

Grows the business and expertly upsells menu items where appropriate.

RELIABILITY & ACCOUNTABILITY

Works hard, carefully follows direction and established guidelines, and delivers quality results.

Consistently arrives to work prepared and ready for the shift.

Ensures all responsibilities are fulfilled before ending his/her shift.

Sets the standard by adhering to established rules and guidelines.

Admits mistakes and takes prompt action to correct them.

Hold self and others accountable for delivering consistent quality results

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