COMMUNICATIONS SPECIALIST

COMMUNICATIONS SPECIALIST

Canandaigua, NY (http://maps.google.com/maps?q=2420+Brickyard+Road+Canandaigua+NY+USA+14424)

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Description

Job summary:

Acts as the company’s first point of contact for emergency and non-emergency calls through telephone and radio communications; appropriately routes incoming calls; coordinates requests for service and provides relevant information to agencies; operates in a fast-paced environment to coordinate patient transports; works closely with aviation, clinical, maintenance and administrative staff to ensure transports are completed in a professional and efficient manner.

Department:Communications

Reports to:Communications Supervisor

Direct Reports: None

Summary of essential job functions

Receives and routes all incoming calls for general business inquiries

Receives and coordinates all incoming requests for patient transports

Work closely with all departments to provide support functions for safe and efficient facilitation of patient transport services

Must professionally and efficiently interact with hospitals and EMS agencies for collection and transfer of vital information

Performs required communications and documentation duties per policy in support of flight operations

Must transmit clear, concise, and professional messaging over telephone, public address, and radio systems

Acts as a liaison between the caller and the transport team

Must maintain excellent working knowledge and adherence to company policies and procedures relating to communications and flight operations

Must perform accurate and timely flight following procedures

Must perform prompt completion of appropriate flight notifications and related documentation

Must maintain proper communication and tracking of all Company assets

Maintains contact with sending/receiving hospitals to relay medical reports, coordinate landings, take-offs, and patient related transport needs

Receives and relays medical information to/from the flight team members

Assists transport teams in identification of non-hospital landing sites

Documents all information pertaining to patient transport activities

Monitors and reports all hospital restrictions and safety alerts

Initiates and coordinates Emergency Response Plans (ERPs) as needed

Assists and coordinates with other flight programs when present in MFC service area

Participates in mandatory company Quality Management Program, including daily peer review processes

Participate in orientation training of new Communications Specialists

Performs secondary duty(ies) as assigned (eg. update and maintenance of phone and CAD systems, department specific education, 911 outreach, and others as needs are identified)

Ensure accurate and timely completion of instructions from management

Accurate and timely completion of assigned shift duties and responsibilities including general housekeeping and disinfecting of workspace

Must maintain proficiency and currency in accordance with company training programs

Must participate in mandatory shift briefings

Participates in committees, public relations functions, and educational opportunities as assigned

100% attendance at company and department meetings is expected

Must report to work on time and must have a minimum of ten (10) hours rest prior to the start of any scheduled shift

Outside employment is not discouraged, however employees may not work at another place of employment within the ten-hour pre-shift period

Requirements

Skills and Qualifications

Minimum one (1) year public safety communications experience (preferred)

Minimum one (1) year certification as EMT, EMD, or CFC (preferred).

Maintain proficiency and currency according to the standards of:

Certified Flight Communicator (provided within 12 months of hire, recertify every three years after)

National Incident Management System (NIMS) ICS-100, and ICS-200. (provide certificates or complete after hire during orientation phase)

Variety of safety, compliance, OSHA and other job specific annually recurring education

Possess basic computer competency and keyboarding skills and be able to learn and utilize new software programs

Must be proficient with basic data entry

Must be able to multitask (simultaneous telephone / keyboarding / voice transmission skills)

Must have a general geographic knowledge and map reading skills

Must perform in a fast-paced environment presenting challenges that require quick thinking and response, multitasking for emergent and non-emergent telephone calls and transport requests

Must be able to work in an environment with minimal to moderate physical and psychological stressor

Must be able to sit for extended periods of time

Employee must be able to endure long periods using a computer, including extended periods viewing a computer screen and frequent typing

Due to the safety sensitive responsibilities - must be able to read, write, understand and fluently speak the English language

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Must be able to sit for extended periods of time

Must be able to lift 10 pounds unaided

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this

classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Salary Description

$22.50-28.63/hour