Content Writer (Customer Story Teller)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary
Content Writer (Customer Story Teller)

About the Role
We are looking for a strategic and creative Content Writer to support our Go‑to‑Market (GTM) enablement efforts and all communication initiatives. In this role, you will partner closely with our Communications Manager, Go‑to‑Market enablement and Product Marketing Manager to develop compelling, high‑quality internal facing content that drives awareness, engagement, and conversion across key audiences.

Your work will span the full GTM content spectrum—from crisp one‑pagers and persuasive case studies to thought leadership narratives that position our teams to have everything they need as an industry experts. This role is ideal for a writer who thrives at the intersection of storytelling, product positioning, and customer value articulation.

Key Responsibilities
Content Development

Product one‑pagers and solution overviews

Customer case studies and success stories

Thought leadership articles, blogs, and executive narratives

Sales enablement content and GTM collateral

GTM Collaboration & Strategy

Work closely with the Communications Manager to ensure brand voice, messaging, and tone consistency across all content.

Partner with the Product Marketing team to translate product capabilities, customer outcomes, and value propositions into compelling storytelling materials.

Support GTM launches by producing content aligned with campaign timelines and product positioning.

Research & Insights

Interview subject matter experts, customers, and internal stakeholders to gather content inputs.

Conduct market, industry, and competitive research to strengthen thought leadership and messaging accuracy.

Analyze content performance and provide recommendations for improvement.

Quality & Process

Maintain a high writing standard, ensuring accuracy, clarity, and adherence to brand guidelines.

Manage multiple content projects simultaneously while meeting deadlines.

Organize content drafts, track revisions, and collaborate efficiently across teams.

Required Qualifications

3+ years of experience in B2B content writing, product marketing writing, or GTM-focused communication.

Proven track record producing customer‑facing content such as case studies, success stories, or one‑pagers.

Excellent storytelling, editorial, and copywriting skills—able to simplify complex concepts.

Experience collaborating with marketing, product, and communications stakeholders.

Strong research, interviewing, and narrative development skills.

Ability to adapt tone and voice for different audiences and content formats.

Preferred Qualifications

Experience in SaaS, technology, or product‑led organizations.

Familiarity with GTM strategy, product launches, and sales enablement content.

Experience writing for executive‑level audiences.

Key Competencies

Storytelling excellence

Strategic thinking

Strong attention to detail

Cross‑functional collaboration

Customer‑centric messaging

Adaptability and speed

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best‑in‑class company match; deferred compensation for eligible roles; fitness reimbursement or on‑site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on‑site fitness facilities in some locations.

Pay Ranges
Chicago, Illinois: $86,000 - $137,000 USD

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