CET Account Review Specialist

Responsibilities

Kforce has a client that is seeking a CET Account Review Specialist in Knoxville, TN.Summary:The ideal CET Account Review Specialist demonstrates a strong balance of customer communication skills and a compliance focused, analytical mindset, with the ability to own work end to end in a high risk, deadline driven environment.Roles and Responsibilities:Core Traits & Mindset:

Highly adaptable, able to adjust quickly to changing requirements, policies, and account scenarios
Strong sense of ownership, independently driving cases from start to resolution
Comfortable making decisions while knowing when and how to escalate proactively
Prioritizes accuracy and quality over speed in all account reviews
Maintains a strong compliance mindset, even when under pressure
Merchant & Partner Interaction:

Comfortable and confident calling out to merchants to remediate account issues
Communicates in a pleasant, thoughtful, and confident manner
Demonstrates professionalism and respect in all merchant interactions
Explains issues clearly, ask the right questions, and move remediation forward
Work Approach & Problem Solving:

Asks clarifying questions first when encountering complex or unclear issues
Proactively reaches out to the appropriate partner or SME rather than guessing
Independently researches and applies guidance while collaborating effectively
Documentation & Quality Standards:

Produces high quality, audit ready documentation that is clear, thorough, and accurate
Consistently documents actions, decisions, and outcomes in a way that stands on its own
Understands documentation is critical for compliance, handoffs, and future review

Skills

Skills & Technical Readiness:

Comfortable learning new systems with support
Strong working knowledge of Excel, including tracking, organizing, and notating work
Proficient in basic computer navigation and data entry
Able to manage multiple tools while maintaining accuracy
Coachability & Growth:

Open to feedback and quick to apply coaching
Actively seeks feedback to improve performance and quality
Demonstrates a growth mindset and accountability for development
Compliance Knowledge:

Prior AML or compliance experience is helpful but not required
Success is driven more by mindset, attention to detail, and willingness to learn than prior exposure

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."