Procedure Scheduler ENT MSMH

Facility:

Mount St Marys ENT Svcs

Shift: Shift 1

Status:

Full Time

FTE: 1.000000

Bargaining Unit:

ACE Associates

Exempt from Overtime:

Exempt: No

Work Schedule:

Days

Hours:

8:30am-4:30pm

Summary:

This position works as part of a team responsible for effectively scheduling surgical procedures, diagnostic procedures, appointments, and data entry of required information for ENT Surgery at Niagara Ambulatory Center (NAC), Sisters of Charity Hospital, Sweet Home Ambulatory Center, and affiliated system facilities in a consistent and timely manner. The position is responsible for identifying required personnel, supplies, equipment and support needed for work procedure and communication of findings. The post holder will work closely with patients and relatives, health care professionals, physicians, department managers and administrative staff both within and outside the organization. The post holder will be responsible for providing clinical support and patient education relating to the ENT and related procedures to be scheduled. The individual will also help ensure procedure orders are directed to the appropriate clinic/hospital with a focus on minimizing patient wait times and maximizing physician efficiency.

Responsibilities:

EDUCATION
High School Diploma or equivalent required
Associate's Degree in Business Administration with medical terminology, Nursing, or Medical Assistant preferred
EXPERIENCE

3-5 years medical office or healthcare experience required
Recent computer experience including Microsoft applications required
Experience in data entry in Excel spreadsheets required
Minimum of two (2) years of related experience in scheduling medical/surgical procedures preferred
KNOWLEDGE, SKILL AND ABILITY

Ability to travel to and work at other Trinity Medical facilities and/or physician practice offices
Advanced knowledge of medical office procedures and terminology preferably related to ENT service line specialties. Technical activity includes use of office equipment, fax, phones, computer, printer and scanner
Demonstrates accuracy in typing and data entry
Working Knowledge of CPT, HCPS and ICD-10 coding preferred
Promotes positive relationships with physician office staff, physicians and nursing staff members throughout the scheduling process
Strong customer service and telephone skills
Detailed knowledge of medical insurance, health maintenance organizations and other health care related topics
Ability to establish and maintain effective working relationships with MDs, co-workers and other ancillary departments
Capable of providing support and assistance to colleagues to ensure quality patient care
Demonstrates the ability to cooperate with other personnel to achieve departmental objectives and maintain good employee relations and interdepartmental objectives
Can work independently or as part of a team
Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives, physicians and satellite offices
Can adapt to changing circumstances
Ability to communicate effectively both verbally and in writing with all related parties
Possess strong organizational skills
Ability to prepare qualitative and quantitative reports
WORKING CONDITIONS:
•

Subject to inside environmental conditions
Work is performed in an office environment with normal light, heat and air. The noise level in the work environment is usually moderate