AV Support Specialist

AV Support Specialist

IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services DUTIES AND RESPONSIBILITIES:
Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
Install and configure VTC codec equipment and support of desktop or room based VTC suites
Upgrade current software and hardware already in operation
Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues
Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
Performs video camera and audio recordings
Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
Sets up and operates audio system for live events and ceremonies, and assist video production requirement
Train techs and end users to operate AV/VTC equipment
Conducts site surveys to establish AV/VTC equipment customer requirements
Must be able to lift and/or carry no more than 70 pounds of AV/VTC equipment
Job requires some travel and overnight stays
REQUIRED EXPERIENCE:
At least five years current experience
REQUIRED SKILLS:
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software
CERTIFICATIONS DESIRED:
Crestron, Cisco/Tandberg, Polycom, Microsoft
All your information will be kept confidential according to EEO guidelines.