Customer Experience Specialist

Customer Experience Specialist

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact

innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us

working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
The Customer Experience Specialist for Cytiva is responsible for working with our expert Service Delivery team of dedicated employees across the Americas.
This position reports to the Service Center Manager and is part of the Equipment Service Center located in Marlborough, MA and will be an onsite role.
What You Will Do:
Provide excellent customer service for customers, both internal and external.
Opening of service requests, dispatching & scheduling corrective repairs/preventative maintenance work orders in a timely manner
Establish and maintain effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
Who You Are:
High School Diploma or GED
At least 1 year of experience in Customer Service and/or Call Center environment
Proficient in MS Office (Excel, Word, Outlook, Microsoft Teams)
It would be a plus if you also possess previous experience in:
Proficient in Salesforce & Oracle, and is comfortable switching between the different systems
Dispatching experience
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.