Area Sales & Operations Manager - Upper East Side

Title: Area Sales & Operations Manager

Reports to: Regional Sales & Operations Manager

Employment Status: Full Time/Exempt

SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios (E 67 & E 87). You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team.

KEY RESPONSIBILITIES:

CLIENT EXPERIENCE

Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints
Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)
Foster relationships to create deeper community bonds across clients, staff and instructors
Encourage and communicate feedback
Resolve all client booking requests and issues in a timely manner
Assist with Privates and Events happening in the Studios
STAFF MANAGEMENT

Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)
Keep staff informed and focused on promotions, sales and goals
Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
Motivate and provide daily support to team members while exemplifying SLT's core values
OPERATIONS

Oversee the day-to-day operations of the studio
Responsible for achieving studio revenue, occupancy, new client and retail goals
Manage studio appearance and cleanliness including equipment, desks and surfaces
Manage SLT referral program
Aid in private session booking
Receive, process and manage display of all retail merchandise
Complete monthly merchandise inventory
Manage inventory of studio supplies
Coordinate with cleaning & towel company when necessary
Perform bi-weekly machine maintenance; report issues
MARKETING

Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing
Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization
Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing
Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing
Build studio community through client relationships, loyalty program and new client experience
Coordinate curated classes including fundraising and donated classes
QUALIFICATIONS

Management and fitness experience
Sales experience
Self-starter with strong managerial and interpersonal skills
Ability to multi-task and delegate when necessary
Strong problem-solving skills
Group fitness instruction experience a plus