Social Media & Online Reputation Specialist

Social Media & Online Reputation Specialist

Kendall Auto Group is a family-owned and operated automotive group committed to delivering exceptional customer experiences. With a strong presence across the Northwest, we pride ourselves on integrity, innovation, and community engagement.
We are seeking a dedicated, kind, and capable Social Media & Online Reputation Specialist to collaborate with our team in the management of dealership and manufacturer marketing campaigns for our diverse group of car dealerships; including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, INFINITI, Jeep, KIA, Lexus, Lincoln, Mazda, Mercedes-Benz, Nissan, Porsche, RAM, Sprinter, Subaru, Toyota, and Volkswagen.
This role is ideal for someone who genuinely cares about helping people, enjoys creating and sharing engaging content, and is flexible and supportive in a team environment.
The primary responsibility is to support our dealerships and Kendall Cares representatives in delivering exceptional service to our customers and communities.
Key Responsibilities:
Respond to customer inquiries, comments, and online reviews
Create posts in alignment with manufacturer guidelines
Ensure compliance with brand and creative standards
Manage and publish social media content
Monitor and enhance the company's online reputation
Support community outreach and engagement initiatives
Create, publish, and distribute monthly newsletters
Update and maintain online blog content
Required:
Positive attitude and strong ethic
Highly organized with the ability to meet deadlines
Strong written and verbal communication skills
Ability to multitask in a fast-paced environment
Preferred:
2+ years of experience in social media management, customer service, or reputation management
Experience with marketing communications or project management
Familiarity with social media platforms, review management tools, and analytics dashboards
Automotive industry experience
Co-Op experience is a plus
Education:
Bachelor's degree or equivalent experience
Familiarity with the following is preferred:
Reputation management platforms
Microsoft Word, Excel & Outlook
Adobe Photoshop and/or Canva
Meta Ads Manager & Meta Business Suite
Google Business Profile (Listings)
Email marketing platforms
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.
We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great!