Communications Specialist

Communications Specialist
Department: PCH-MAIN | Magnet Program
Location: Phoenix
Shift: Mon-Fri, Days, 8am-5pm
Category: Communications/PR/Publications
Posting #: 1016086
Employee Type: Full-Time

Position Summary
The Communications Specialist is a key member of the Communications team responsible for developing and executing internal and external communication strategies at Phoenix Children’s. This role collaborates with a team to enhance the communication experience for all stakeholders—employees, providers, patients, and more—while inspiring and promoting our culture, mission, and values. The specialist plans, executes, and evaluates communications efforts to drive awareness, understanding, preference, and loyalty for Phoenix Children’s. They craft strategic messaging, deliver it through the right channels, and capture feedback, always keeping the specific communications purpose in mind. Writing, editing, planning, and producing print and digital materials, organizing stakeholder events, and managing communication tools are core aspects of the position.

Position Duties

Communications and Project Planning:

Works with stakeholders to identify effective strategies, prioritizes projects, and develops integrated communication plans that align with goals. Coordinates with Marketing and Communications to ensure alignment of messages and timelines, and ensures activities meet legal standards (HIPAA, Stark, etc.).

Project Management:

Delivers multiple projects and initiatives simultaneously, meeting deadlines, quality measures, and budgets.

Editorial, Collateral and Content Management:

Researches, writes and produces material targeted to employees, patients, providers, etc., including e‑newsletters, flyers, brochures, and other vehicles. Collaborates with stakeholders to develop topic ideas and ensures high‑quality, AP‑style, error‑free content.

Research and Strategy Development:

Uses research to understand stakeholders and create strategies that keep the organization and its audiences informed about Phoenix Children’s developments.

Performs miscellaneous job‑related duties as requested.

Phoenix Children's Mission, Vision & Values
Mission:

To advance hope, healing and the best healthcare for children and their families

Vision:

Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

Offering the most comprehensive care across ages, communities and specialties

Investing in innovative research, including emerging treatments, tools and technologies

Advancing education and training to shape the next generation of clinical leaders

Advocating for the health and well‑being of children and families

We place children and families at the center of all we do

We deliver exceptional care, every day and in every way

We collaborate with colleagues, partners and communities to amplify our impact

We set the standards of pediatric healthcare today, and innovate for the future

We are accountable for making the highest quality care accessible and affordable

Position Qualifications
Education

Bachelor’s degree with a major or minor in marketing, communications, public relations, journalism or a related field

Required: Yes

Experience

One (1) or more years of experience in writing, editing and production coordination

One (1) or more years of previous experience in a marketing, communications or public relations role

Hospital or healthcare experience

Required: Yes

Special Skills

Excellent writer and communicator with impeccable judgment, creativity, intellectual curiosity and strategic thinking

Excellent interpersonal relationship skills

Clear and engaging writer who tailors content for various target audiences

Ability to run consistent communications activities that deliver measurable results and meet objectives

Quick and enthusiastic learner skilled at prioritizing, managing and completing multiple projects simultaneously in a fast‑paced environment with exceptional organizational and planning abilities

Deadline‑oriented, responds well under pressure, with strong attention to detail, follow‑up and reporting skills

Solid experience working with digital communication tools and adept at experimenting with and learning new technologies

Self‑starter comfortable and effective at working with people across all levels, including senior executives, managers and clinical staff

Strong “reporter” mindset—seeking out interesting stories and asking insightful questions to identify key highlights and story angles to share

Top‑notch proofreading and editing skills with a strong knowledge and use of AP style

Ability to stay professional and flexible in a dynamic and changing environment

Team player with ability to work collaboratively with others in the organization and outside agency partners

Required: Yes

Additional Requirements

No certification/license/registry requirements have been added to this JDR

Required: Yes

Physical Requirements & Occupational Exposure/Risk Potential

Climbing – Occasionally

Feeling (sensing textures and temperatures) – Occasionally

Fine Motor Skills (pinching, gripping, etc) – Frequently

Hearing – Constantly

Pushing/pulling – Occasionally

Reaching – Occasionally

Sitting – Constantly

Standing – Frequently

Stooping/crouching/kneeling/crawling – Occasionally

Talking – Frequently

Tasting/smelling – Occasionally

Walking – Frequently

Near Vision – Frequently

Far Vision – Occasionally

Color Discrimination – Frequently

Use of keyboard, mouse and/or computer equipment – Constantly

Lift up to 35 pounds without assistance – Occasionally

Lift more than 35 pounds without assistance – Occasionally

Occupational Exposure/Risk Potential – Inside office environment – Applicable

Occupational Exposure/Risk Potential – Outdoor weather conditions – Applicable

Occupational Exposure/Risk Potential – Extreme temperatures – Applicable

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