Sr Marketing and Media Services Manager, Disney Cruise Line

Sr Marketing and Media Services Manager, Disney Cruise Line

Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.
As a Senior Marketing and Media Services Manager for Disney Cruise Line, you will lead the planning and execution of large, highly complex marketing and media groups and events across Disney Signature Experiences (DSE). Serving as the primary point of contact for DSE marketing and fulfillment clients, you will oversee end-to-end event logistics while delivering a high-touch, brand-aligned Guest experience for both internal and external stakeholders. This role requires close partnership with cross-functional teams across the organization, as well as the ability to mentor Cast and influence partners to drive seamless execution and exceptional outcomes.
The Sr. Marketing and Media Services Manager will report to the Manager, Marketing and Media Services and sits in Celebration, FL.
Responsibilities:
Partner cross-functionally with Marketing, CCDI, Public Relations, Public Affairs, Media Network Synergy, Promotions, Marketing Strategy, Special Events, Talent Acquisition, Corporate Alliances, and other stakeholders to support complex marketing and media initiatives.
Plan and manage end-to-end logistics, including hotel contracts, stateroom blocks, food and beverage, onboard setups and spaces, air travel, ground transportation, and production requirements.
Procure, manage, and maintain third-party vendor and operator relationships, ensuring delivery aligns with Disney's class of service and brand standards.
Support marketing and media service operations across highly complex, global programs, maintaining deep knowledge of products and services across Disney Signature Experiences (DSE).
Handle confidential and sensitive information with discretion and sound judgment.
Coach and support the development of marketing and media services associates through guidance, feedback, and on-the-job learning opportunities.
Provide exceptional Guest service by proactively identifying opportunities to enhance the experience and deliver thoughtful, brand-aligned solutions.
Lead and influence partnerships across teams to resolve complex challenges, often spanning multiple regions and time zones.
Communicate clearly and professionally through written materials, presentations, and meetings, representing the business with a high level of polish and credibility.
Maintain availability to support managed groups within a seven-day-a-week operation, including on-call coverage as required.
Required Qualifications:
4+ years of experience in event planning, event services, hospitality management, marketing, or catering operations, ideally in a media or entertainment environment, with demonstrated leadership across projects, events, vendors, and/or teams.
Proven experience planning and orchestrating complex, high-value media groups and events, including management of rooms, venues, and operational spaces.
Strong understanding of business objectives across different markets and the ability to align event execution to client and organizational goals.
Ability to proactively anticipate risks, challenges, and dependencies related to group and event operations and elevate concerns with proposed solutions.
Demonstrated capability to oversee highly complex programs with minimal day-to-day oversight, exercising sound judgment and accountability.
Creative problem-solving skills with a focus on enhancing Guest experiences while balancing operational realities.
Experience mentoring, coaching, or providing guidance to team members, including direct reports or peers.
Proven ability to build effective partnerships and collaborate across cross-functional teams and stakeholders.
Proficiency in basic computer and technology functions required to operate in a Windows environment and adapt to new tools and systems.
Demonstrated strong Guest service mindset, with attention to detail, organization, and service excellence.
Flexibility to support operational needs, including weekends, variable shifts, and holidays.
Travel may be required for this role.
Possess a valid Passport.
Preferred Qualifications:
1+ year of direct leadership experience leading hourly Cast in event planning, event services, hospitality, or catering operations environments.
Familiarity with Disney Signature Experiences (DSE) products, services, or procedures.
Demonstrated ability to manage multiple events or programs simultaneously, balancing competing priorities and deadlines.
Experience working independently to prioritize workload and drive execution in fast-paced environments.
Required Education:
Bachelor's Degree in Hospitality, Communications, Business, Marketing, or a related field or equivalent experience.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position in Celebration, FL is $75,700.00-$101,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disney Experiences: Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Experiences.
Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.