Home-Based QA, Documentation & Executive Support Specialist

**Number of Openings: 1****Home-Based QA, Documentation & Executive Support Specialist** to join our DCX team. In this role, you will work closely with the CEO of a growing technology and consulting firm, supporting software quality assurance, documentation, client onboarding, and executive operations. This is a great opportunity to contribute to innovative, AI-powered platforms while developing your skills in a fast-paced and dynamic environment.**REQUIRED CORE COMPETENCIES*** **Highly Proficient Communicator**: Strong spoken and written English communication skills.* **Detail-Oriented & Meticulous**: Strong attention to detail with the ability to identify errors and inconsistencies.* **Self-Directed & Proactive**: Able to work independently, prioritize tasks, and take initiative.* **Analytical & Problem-Solver**: Capable of identifying issues and providing clear, structured solutions.* **Adaptable & Multi-Tasker**: Comfortable switching between different types of tasks efficiently.* **Trustworthy & Discreet**: Handles confidential information with professionalism and integrity.* Write step-by-step user guides for every feature (screenshot-heavy, for non-technical users)* Create and maintain onboarding checklists and SOPs* Keep documentation current as features evolve* Build an FAQ knowledge base from client questions* Format and polish client-facing deliverables**Education:** **Experience:** 1-3 years of proven experience as an executive assistant/virtual assistant or experience with software testing or QA.**Language Proficiency:** Strong verbal, written, and English communication skills. Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

- **Technical Skills**:

* Background in product safety, compliance, supply chain, or regulatory affairs

* Familiarity with SaaS products, web applications, or tech startups

* Experience writing user documentation, help articles, or training materials

* Knowledge of the promotional products industry

* Familiarity with EcoVadis, sustainability reporting, or ESG

* Experience with tools like GitHub, Supabase dashboard, Render deployment dashboard, Google Workspace, Notion, or similar.

* Browser developer tools (Console tab for error messages — we'll train you)

* Screenshot and screen recording tools Google Workspace or Microsoft 365 (documents, spreadsheets, email)

* Zoom/Teams (client and internal calls)

* Markdown (for test reports and documentation — simple text format)**WHAT WE OFFER*** **Salary Range:** PHP 50,000 - 55,000* **Industry**: Consumer Services* **Job Type:** Full-time* **Work Shift:** 8:00 AM - 5:00 PM EST (USA)* **Workdays**: Monday through Friday (USA)**BENEFITS OF WORKING WITH US*** Industry-leading salary packages* Permanent work-from-home setup* Company equipment provided* Internet stipends upon regularization* HMO Coverage* PTO credits and service incentive leaves* Major spring and winter company live events* Monthly employee appreciation virtual events* Company-provided career skills training courses* A company culture focused on your personal and professional growth**WHO WE ARE**DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
#J-18808-Ljbffr