CRM Manager

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Title: CRM Manager

Requisition Number: S02342P

Campus Location: Weber State University - Ogden, UT

Hours per Week: 40

Months per Year: 12

Pay Grade: E32

FLSA: Exempt

Job Summary
The CRM Manager supports the administration, configuration, and optimization of the university’s campuswide Customer Relationship Management (CRM) system, with a primary focus on graduate and international student populations. This position partners with enrollment, academic, and administrative units to build and maintain CRM functionality that supports recruitment, admissions, and student engagement. The CRM Manager contributes to CRM implementation efforts and ongoing system enhancements while helping ensure data integrity, effective communication strategies, and a strong user experience across the student lifecycle.

Required Qualifications

Bachelor’s degree in Information Systems, Higher Education Administration, Business, Communications, or a related field.

One year of experience in at least one of the following:
Experience supporting system configuration;

Reporting and analytics; or

Communications within an enterprise system.

Preferred Qualifications

At least 2 years of professional experience working with a CRM platform, preferably in higher education.

Experience supporting CRM implementation efforts, including configuration, data migration, workflow development, testing, or rollout.

Experience creating and publishing communications or marketing campaigns within a CRM system (email, SMS, events).

Familiarity with student information systems (e.g., Banner) and experience with reporting, data management, or system integrations.

Benefits Summary
WSU offers a generous benefits package that includes medical, dental, long‑term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Annual salary: starts at $57,000 and may increase based on qualifications.

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