Communications Agent - Conrad Orlando

Communications Agent – Conrad Orlando
Job Number: HOT0CJ72

Work Locations
Conrad Orlando, 1500 Eastbeach Way, Orlando 32836

About the Role
As a Communications Agent, you will answer and respond to internal and external calls in the hotel, delivering outstanding guest service and contributing to financial profitability.

Key Responsibilities

Respond to guest inquiries and requests, resolving issues via telephone in a timely, friendly manner.

Provide information on hotel facilities and services.

Respond to emergencies, documenting and relaying accurate information to proper parties.

Accept and deliver messages promptly and accurately, using proper grammar and spelling.

Operate office equipment including computers, PBX system, fax machine, email, etc.

Qualifications & Attributes

Hospitality: passion for delivering exceptional guest experiences.

Integrity: doing the right thing consistently.

Leadership: leading in industry and community.

Teamwork: collaborating effectively.

Ownership: taking responsibility for actions.

Urgency: operating with a sense of discipline.

Quality, productivity, customer focus.

Schedule / Shift
Full‑time. Must be available weekdays, weekends, and holidays.

Benefits

DailyPay access to pay when needed.

Medical insurance coverage for you and your family.

Mental health resources and Employee Assistance Program.

Best‑in‑class paid time off.

Go Hilton travel program: 100 nights of discounted travel.

Parental leave.

Debt‑free education partnership with Guild Education.

401(k) plan with company match.

Employee stock purchase program (Hilton Shares).

Career growth and development.

Team member resource groups.

Recognition and rewards programs.

Contact
Schedule: Full-time. Brand: Conrad Hotels & Resorts. Position areas: Guest Services, Operations, and Front Office.

#J-18808-Ljbffr