Full-Time Senior Video Store Manager (4.24.26)

Vidiots Foundation is looking for a

Full-time Senior Video Store Manager

to join our team!

The Senior Video Store Manager is an integral leadership role on our Video Store Team. Under the supervision and in support of the Video Store Director, this role will be responsible for impeccable management of the Video Store team of Managers, Clerks, and Volunteers. Alongside the Video Store Director, this role works closely with Vidiots’ Front of House, Box Office, and Operations teams, and is responsible for ensuring a collaborative, efficient and smooth workflow, and for maintaining the highest standard of customer service and operations.

At Vidiots, we’re looking for a Senior Video Store Manager who fits our team’s values:

A fierce commitment to building an equitable, inclusive, anti‑racist, anti‑misogynist film culture and hub, open and accessible to all

A passion for preserving, showcasing, and celebrating film and media that represents the widest array of artists and points of view, from all backgrounds

Appreciation for and commitment to preserving L.A.’s unique cultural landscape

What you’ll do:
Under the direction of and in collaboration with the Video Store Director:

During scheduled daily shifts:

Ensure excellent and efficient performance of daily tasks, including providing impeccable customer service and accessibility, ensuring consistent venue cleanliness and efficiency

Clear and efficient delegation of tasks to Managers, Clerks, and Volunteers

Provide excellent customer service and address patron questions and concerns

Oversee and monitor staff rest and lunch breaks, and shift start and end times

Oversee reconciliation of receipts and adherence to money‑handling procedures

Monitor staff and patron safety, loss prevention, emergency situations, and proper handling, reporting, and investigating of minor incidents

Hire, train and manage Vidiots’ Video Store Managers, Clerks, and Volunteers

Create, oversee and manage the department’s weekly staff and volunteer schedule of approximately five staff members, and numerous volunteers

Ensure team adherence to organizational policies and standard operating procedures

Oversee and delegate additional daily administrative tasks as needed, including inventory ordering, organizing physical media donations, and upkeep of rental catalogue

Work closely and collaboratively with other departments to support the highest levels of production on screenings, special events, fundraisers, and community gatherings

Support the management of patron and member queries and feedback in a professional, timely manner via in‑person, email, and phone communications

Additional administrative duties as needed and assigned by management

Required Qualifications:

Excellent customer service skills with a collaborative, positive, kind, calm attitude

Minimum five (5) years experience managing a staff of five or more employees at a brick‑and‑mortar, customer service‑oriented business and/or venue

Minimum three (3) years experience scheduling a team of 25 or more employees

Minimum two (2) years in a hiring position

Ability and willingness to work nights, weekends, and holidays as needed (candidates who cannot reliably commit to set schedules will not be considered)

Detail oriented with excellent and effective scheduling and communication skills

Comfort using Airtable and Google Apps (Drive, Docs, Sheets)

Ability to work in a fast‑paced environment with multiple teams in a brick‑and‑mortar, customer‑service oriented space

Desired Characteristics and Qualities:

Passion for and strong desire to work in a customer‑service oriented art space

Strong understanding of the importance of physical media

Passionate about building community through social interaction around film and media

Deep knowledge of an d interest in film history, aesthetics, and contemporary film culture

Capacity to balance short‑term needs with longer term vision

Fluent Spanish and/or Tagalog and/or ASL speaker a plus

Work Schedule

40 hours‑a‑week role on‑site at Vidiots

Nights and weekends as needed and determined by Video Store Director

Must be based in the L.A. area

Compensation

Health Insurance benefits offered after 60 days

Vacation and paid time‑off benefits

CalSavers Retirement Program

Work Environment and Physical Demands

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, and strong visual effects

Employee will occasionally be required to stand, sit, and stoop

Employee must be able to frequently lift and/or move up to 50 pounds

Employee must be able to see in order to operate machinery and tools

Employee must comply with company and OSHA standard workplace safety protocols

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of these positions

#J-18808-Ljbffr