ACCOUNT MANAGER / COLLECTION SPECIALIST

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.
Requirements/Responsibilities
Contact all customers whose Rental Agreements have expired for non-payment and determine the customer’s need, expectation, or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as dictated by Company Policy.
Demonstrate diligence, urgency, impartiality, and consistency regarding accounts management.
Contact references on all accounts that do not return calls.
Recognize and create opportunities to renew customer agreements.
Schedule voluntary turn-ins of merchandise when Rental Agreement cannot be brought current.
Handle field collections and de-installations.
We offer competitive base pay, commissions, bonuses, and a complete benefits package.
Requirements:
Valid State Driver License with a clean driving history
Pass a drug screen & background check
Must be able to lift more than 50lbs

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