Technical Writer

Technical Writer

Charlotte, NC
Hybrid
Contract
$46.53/hr - $52.43/hr
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid). This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Contract Duration: 6+ Months with possible extensions
Required Skills & Experience

• Strong technical writing / documentation experience
• Experience with Jira
• Experience working in a CMS environment
• Ability to:
Translate complex processes into clear documentation
Write concise, structured, logical content
Strong attention to detail (critical)
Ability to multitask across multiple documents/projects
Strong stakeholder communication / consulting skills
What You Will Be Doing

• Partner with business teams to:
Gather process details
Understand workflows end-to-end
Write and maintain:
Procedure documents
Process documentation
Updates to existing content
Create documentation for:
New processes being introduced
Work within:
Content Management System (CMS)
Policy Governance Platform (PGP) (internal tool)
Use Microsoft Word templates for documentation creation
Upload and manage documents through approval workflows
Ensure:
Correct metadata tagging
Accurate data entry
Update and manage related data in Jira
Nice-to-Have

• Financial services or merchant services experience
• Experience with policy governance tools / document lifecycle systems
• Background in:
Journalism
Communications
Process improvement
Benefits

You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Specialization: Business Analyst