Account Manager (Passively Hiring)

Account Manager

Are you a self-starter who thrives on making a difference in the lives of others? Do you love building meaningful rapport with clients? Are you looking to make a splash as part of a small but growing team? Then we're looking for you!
We're looking to expand our Sales/Customer Success team so that we can continue to grow, while ensuring that our current clients have access to the best FMX experience possible.
The Account Manager role is a part of the Sales/Customer Success team. We stand-out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to increase customer value and "stickiness" through expansion. You will upsell and cross-sell additional features to customers within your territory. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.
Responsibilities:
As an Account Manager, you will:
Upsell and cross-sell additional features of the FMX software
Convert leads generated by the retention team and generate leads within assigned territory
Prospect for new leads through the use of sales sequences and tools
Present informed offers that take into account customers' goals, needs, and recent activity
Keep accounts in compliance with the licenses that were purchased
Collaborate regularly with the Marketing department to produce effective campaigns
Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
Follow upsell and expansion playbook to work an account from qualified to closed
Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
Travel to customer events; approximately 1-3 events per quarter