Technical Writer- Mid Level

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JOb:Technical Writer- Mid Level

Job ID: 744443

Location : REMOTE

Client : State of NC

NC Medicaid is seeking a contractor to perform a detailed review of Advanced Planning Documents, and develop other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES)Program.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage complex work efforts; may have advanced education; may have deep industry experience.

Description (including, but not limited to):

1. Translating information into clear, concise documents to be used by technical and non-technical personnel

2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures

3. Editing of special reports or any other deliverables and documents

The Technical Writer/Documentation Specialist produces NC Medicaid documentation and translates information into clear, concise documents to be used by technical and non-technical personnel. This role manages and develops various documentation, creates presentations, and peer reviews knowledge-based documents for grammar, content, and style of writing. The primary focus of the role is to perform a detailed review of Advanced Planning Documents (APD) and other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES) Program.

Ability to develop and maintain comprehensive documentation.

Required

4

Years

Ability to collaborate cross-divisionally to gather information, ensuring accuracy and completeness of documentation.

Required

3

Years

Proven written and verbal communication skills, with the ability to decipher and communicate complex concepts clearly and concisely.

Required

4

Years

Ability to work with APD writers and other resources to comprehend data and translate into user-friendly documentation.

Required

3

Years

Manage, drive and uphold documentation standards, templates, and style guides to ensure consistency across all materials.

Required

3

Years

Assist in training material development for internal teams and key stakeholders.

Required

4

Years

Prior North Carolina Medicaid, Health & Human Services, Government Agency, Higher Ed, Editorial, or related experience and knowledge.

Desired

3

Years

Proven experience in technical writing or documentation specialist role.

Required

3

Years

Ability to manage multiple documentation projects simultaneously in a fast-paced environment.

Required

4

Years

Ability to work independently and collaboratively with cross-functional teams.

Required

4

Years

Ability to conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.

Required

3

Years

Familiar with reviewing and writing contracts, grants, RFP, RFI, RFQ, etc.