Customer Experience Specialist

About the Company
At Anthony Plumbing, Heating, Cooling, and Electric, we have been hiring people that share our passion for helping customers feel right at home since 1951. If you have a passion for service and desire a long-term career with growth and development opportunities, consider making Anthony your new home. We are perhaps the fastest-growing Plumbing, Heating, Cooling, and Electric company in the Kansas City Metro, and we pride ourselves in employing the “Technicians You Can TRUST With Your House Keys!”

Job Summary
We are looking for well-spoken Customer Experience Specialists to join our growing team. In this role, you will utilize your communication and detail-oriented skills to support clients. You will professionally handle inbound and outbound calls to assist customers with booking appointments and promoting services.

We offer flexible scheduling during the following hours of operation: Monday through Saturday, 7am-10pm and Sundays 10am-10pm.

Potential to work from home 2-3 days a week after 6 months

Overtime opportunities are available and may be required during peak times

Alternating weekend shifts will be expected

Essential Duties & Responsibilities

Answer inbound calls and make outbound calls in a fast-paced environment (up to 100 calls per day)

Demonstrate empathy for urgent Plumbing, HVAC, Sewer and Electrical needs

Answer customer questions via phone, email, or chat, and schedule appointments in the CRM

Promote memberships and cross-promote services

Follow scripting to provide a consistent experience for clients

Other duties as assigned

Skills to Bring For Success

High School Diploma or Equivalent (Required)

2-year degree a plus

2+ years of call center, customer service, sales, or appointment scheduling

Ability to multitask in a fast-paced environment

Exceptional customer service, communication (verbal and written), and phone skills

Strong attention to detail with an ability to think critically

Proficiency in Microsoft Office and CRM software

Proficient at typing (minimum of 35 wpm)

Benefits of Joining the Team

Health, Dental, Vision, & Life, Disability insurance, and 401K match (full-time)

Employee discount on HVAC, Plumbing, Sewer, and Electrical Services

Paid Vacation time (full-time)

Referral program

Salary: $18.00 - $20.00 per hour plus bonuses and incentives that provide a comfortable income above industry averages.

Anthony is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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