Enterprise Communications Lead

Research Blvd
Corporate Headquarters
2275 Research Blvd
Suite 600
Rockville, MD 20850, USA

About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Purpose

This Enterprise Communications Lead owns the strategy, standards, and operating model for internal and external communications across the Company. The role partners closely with the CMO, CEO, Chief of Staff, CHRO, Executive Administration, business leaders, and shared services to ensure communications are clear, appropriately distributed, well-governed, and aligned to the company’s priorities.

The role is responsible for building a communications system that can scale with the organization.

Position Responsibilities

Enterprise Communications Strategy

Develop and maintain the enterprise communications strategy across internal and external channels

Create a clear and consistent enterprise narrative aligned to business priorities, leadership messaging, and major company moments

Standardize communications principles, tone, and messaging across the company

Internal Communications Governance

Define what qualifies as enterprise-wide communication versus departmental communication

Establish and enforce approval workflows for CEO, executive, and department-level communications

Reduce low-value, duplicative, or unnecessary all-company communication

Help design the operating model for internal communications as the bank launches its new intranet

Channel Strategy and Standards

Define the role of each communications channel, including email, intranet, social media, enterprise meetings, and PR

Establish clear standards for what content belongs in each channel and who has authority to publish

Ensure communications are routed through the appropriate channel based on audience, purpose, and urgency

External Communications and PR

Lead governance for the bank’s social media presence, including posting standards, prioritization, and approvals

Manage external communications and PR in alignment with enterprise priorities

Support executive visibility and thought leadership where appropriate

Ensure market-facing communications are consistent, credible, and on-brand

Executive and Enterprise Communications

Own end-to-end planning and delivery of the bank’s key enterprise forums, including QBRs, Ignite, and Town Hall

Lead cross-functional coordination across executive leadership, Marketing, HR, Executive Administration, and external vendors to execute these events

Own communications strategy, narrative development, and content integration for each forum

Partner with the CEO, Chief of Staff, and executive team to align leadership messaging and major company communications

Drive consistency across enterprise forums so these moments reinforce a cohesive bank-wide narrative

SOP Development and Cross-Functional Coordination

Build and maintain an enterprise communications SOP that defines standards, approvals, and workflows

Establish and support a cross-functional communications working group with partners from Marketing, HR, and Executive Administration

Train stakeholders on communications standards and help drive adoption across the organization

8+ years of experience in corporate communications, public relations, executive communications, internal communications, or a related field

Experience operating in a complex, multi-division organization

Experience supporting senior executives or enterprise leadership teams

Experience building or managing internal communications programs

Experience overseeing external communications, social media governance, or PR

Financial services or regulated industry experience is a plus

Technical Knowledge and Skills

Microsoft office software suite.

Demonstrated ability to build communications processes, governance models, and operating standards

Strong executive communication and stakeholder management skills

Excellent writing, editing, and message-framing capabilities

Strong judgment and the ability to balance speed, clarity, and control

Experience developing SOPs, playbooks, or communications governance frameworks

Compensation

Base Salary Range:

$85,000 - $110,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.

Additional Compensation:

This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. This person will ideally sit out of our Rockville, MD headquarters location. You will be able to work remotely on Wednesday.

Why Join Us?

Join a growing company with a culture that fosters an entrepreneurial spirit

Comprehensive benefits package

including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more

Company Contributions to your 401k - Regardless of your contribution

Employee Perks:

Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!

Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an affirmative Action, E-Verify, and Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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