Vice President, Service Design & Customer Experience

A leading financial institution seeks a Vice President of Service Design to shape customer experiences and influence strategic initiatives. The ideal candidate will leverage extensive service design expertise to lead teams, create innovative solutions, and enhance customer satisfaction. Responsibilities include developing service strategies, leading cross-functional teams, and collaborating with stakeholders to integrate customer-centric decisions. Candidates should have a strong background in service design, user experience mapping, and a degree in a relevant design discipline.
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