ACCOUNT MANAGER - INSIDE SALES

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ACCOUNT MANAGER - INSIDE SALES Part Time Mayville, WI, US
5 days ago Requisition ID: 1012
Part-Time 20-25 Hours/Week
Position Summary
The Inside Account Manager is responsible for managing and supporting existing customer accounts, ensuring a high level of service, responsiveness, and accuracy in all interactions. This role plays a key part in driving customer satisfaction and retention while contributing to overall revenue performance through effective account management.
Key Responsibilities
Serve as the primary point of contact for assigned customer accounts, managing inbound and outbound communication via phone and email
Meet or exceed established communication and activity metrics, including call and email volume targets
Process orders, quotes, and pricing updates accurately and in a timely manner
Build and maintain strong customer relationships through proactive communication and consistent follow-up
Resolve customer issues, concerns, and inquiries in a timely and professional manner
Coordinate with internal teams (customer service, operations, production, and shipping) to ensure accurate and on-time order fulfillment
Maintain accurate and up-to-date customer records in CRM and internal systems
Monitor account activity and identify opportunities to enhance service levels and customer satisfaction
Provide product information and guidance to support informed customer purchasing decisions
Contribute to team sales quota achievement and overall revenue objectives through effective account management and customer engagement
Qualifications
Exceptional verbal and written communication skills
1–3 years of customer service, sales support, or account management experience
Bachelor’s degree or equivalent business experience preferred
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and CRM systems
Self-motivated with the ability to work independently and achieve performance goals
Equal Opportunity Employer - Veterans / People with Disabilities

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