MARKETING and SALES Manager

Marketing and Sales Manager
A marketing professional to lead activities supporting telecom‑related products. The role involves developing and executing strategic marketing plans, monitoring market changes, managing branding, sales, and promotional efforts, and overseeing web content, optimization, and advertising to maximize return on marketing investments.

Primary Responsibilities

Data analysis and product cost evaluation

Sales and market/consumer research

Ensure web design and content meet brand and SEO standards

Develop and update web content as needed

Lead ongoing marketing management for internal clients, tracking progress and outcomes

Plan, execute and track advertising spend

Create sales and marketing materials

Coordinate internal communications (monthly updates, incentive programs, etc.)

Develop newsletters, including topic definition and article writing

Build keyword sets for advertising campaigns

Plan and analyze media mix (paid/free) and related expenditures

Monitor competitor products and marketing strategies

Support trade show and conference coordination

Provide direct marketing for print and online channels

Requirements

2+ years of experience in marketing and management

Background in SEO/SEM or prior search engine marketing preferred

Solid understanding of marketing best practices

Excellent attention to detail and multitasking in deadline‑driven environments

Strong knowledge of web design, usability, and user‑centered content

Experience creating measurable online marketing programs

Strong analytical and ROI‑focused skills

Effective collaboration, communication, and influencing abilities

Customer orientation and strong work ethic

Proficiency with Microsoft Office, Adobe Photoshop/Illustrator, CRM, CMS, and basic HTML

Excellent written and oral communication in English

Self‑motivated, professional, and team‑oriented

Benefits include a competitive base salary, a comprehensive benefits package, a performance‑based bonus program, and a welcoming business culture. The position is located in Belmont, MA.

Mobile Phones/Wireless Products Customer Support
The role focuses on receiving, testing, and preparing mobile phone inventory for customer orders, providing responsive support for mobile products, and ensuring efficient order fulfillment.

Primary Responsibilities

Handle mobile phone inventory and order fulfillment

Conduct product testing and prepare documentation

Package and ship mobile phone orders

Activate mobile services through web interfaces

Provide online and telephone customer support and troubleshooting

Perform additional duties as assigned by the supervisor

Requirements

Strong interest in mobile phones and relevant knowledge

Accurate, responsible, and detail‑oriented

Excellent verbal and written communication skills

Basic knowledge of MS Excel and typing skills

Ability to multitask in a fast‑paced environment

Passion for new technology and wireless consumer products

Experience with consumer mobile devices and troubleshooting

Minimum 2 years of inventory control or customer service experience

High School Diploma (Associate’s Degree preferred)

Knowledge of shipping/receiving procedures (plus)

Ability to work under normal supervision and follow written procedures

Experience handling small parts and electronic components (plus)

Benefits include a competitive base salary with a generous benefits package and a rewarding business culture. The position is located in Belmont, MA.

Customer Service Representative, Help Desk
Provide responsive support to customers regarding telecom product features and usage, manage incoming calls, troubleshoot issues, process orders, and support internal teams.

Primary Responsibilities

Answer incoming consumer calls to provide product and service support

Conduct telephone assessments and provide troubleshooting assistance

Communicate product features and compare with competitors

Enter credit memos and order entries

Issue and track work orders via telephone

Create reports and documentation for resolution

Provide suggestions for departmental improvements and policy updates

Maintain high levels of professionalism

Perform other assigned duties

Requirements

Associate or Bachelor degree or customer service background

High School diploma with 1–2 years customer service experience acceptable

Bilingual or multilingual skills a plus

Computer proficiency required

Self‑starter, highly motivated, with excellent interpersonal and communication skills

Strong problem‑solving and research abilities

Professional representation of products and commitment to excellent service

Attention to detail and follow‑through

Excellent customer support and teamwork skills

Benefits include a competitive base salary, a commission plus base structure, a comprehensive benefits package, and an enthusiastic business culture. The position is located in Belmont, MA.

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